Job Description:
The Role
Do you like to solve problems and feel the need to constantly challenge yourself? Are you looking for a role where you have latitude to think differently and strive to constantly be innovating? Do you have a passion for mathematics, analytics, and Excel? Do you have a desire to help research and resolve participants questions? If so, the Lead Pension Administrator role may be the role that is right for you!
Under limited supervision, the Lead Pension Administrator will be responsible for processing and approving all types of calculations and transactions prior to mailing or finalizing payment. They also interact with many different groups within Fidelity.
This role will use Defined Benefit specific and client specific procedures when researching and processing calculations to ensure accuracy and timeliness of all work.
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In addition to normal responsibilities, this individual will be charged with the following:
- Work directly with the Defined Benefit Managers to accomplish DB specific goals and initiatives.
- Technical resource for the team and will assist in resolving client, and system issues
- Provide review and approval of all participant calculations, disbursements and documentation may be the role that is right for you!
The Expertise and Skills You Bring
- Bachelor's Degree or equivalent work experience
- Solid grasp of Defined Benefits Administration and Defined Benefits systems
- Strong mathematical, analytical, and intuitive skills including the ability to perform manual pension calculations using directions documents
- Ability to work as a standout colleague while meeting individual timeliness, accuracy goals and quality standards
- Strong interpersonal skills and attention to detail
- Ability to mentor, train and coach team members
- High integrity and discretion to ensure the confidentiality of private client and participant data
- Strong written and verbal communication skills
- Strong PC Software skills (i.e. Excel, Outlook, Word and Access)
Value You Deliver
The Lead Pension Administrator must interact with a diverse group within Fidelity, which may include client contacts and participants, and is a key contributor to the team environment and services provided to Fidelity's client base.
- Ability to perform moderate to high complexity calculations using just the plan rules with little additional instruction, ability to build own manual calc sheets, and high levels of accuracy in transaction processing
- Acts as subject matter professional of end to end processing of calculations, participant issue resolutions, disbursements and data updates
- Is accountable for logging and testing defects against various applications and systems including the calculation engine
- Must demonstrate the ability to manage escalations as well as client critical issues and partner closely with the client facing team.
- Mentors and trains new associates to build depth and strength throughout the team while assisting the Defined Benefit Managers with developing associate goals and completing annual reviews. Assists with updating client documentation and procedures
- Leads participant and client request workflows, including researching and resolving sophisticated or critical customer issues
- Assists with monitoring client specific Service Level Agreements (SLAs)
- Support external client and internal audit requests by providing requested documentation, conducting research and answering questions as a client and plan expert
- Proactively identifies client and participant trends and works with various internal business partners to arrive at customer-centric solutions
- Provides support for project related tasks
- Supports monthly testing of various systems upgrades and releases
- Participates in special departmental projects
- Provides back up support to DB Manager as needed
The Team
You will have the ability to lead many of the Strategic Initiatives throughout the DB Organization. Your decision making and ability to influence will be a major driver behind meeting the Intermediate and Long-Term Goals of the organization. You'll have the opportunity to Inspire Change and the expectation to be a key catalyst in how our organization meets the evolving needs of Our Participants and Clients!
Certifications:
Category:
Transaction Processing
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.