Lead Pension Administrator - Core Market Defined Benefits

The Purpose of Your Role

Under limited supervision, the Lead Pension Administrator will be responsible for processing and approving all types of calculations and transactions prior to mailing or finalizing payment. They also interact with many different groups within Fidelity.

This role will use Defined Benefit specific and client specific procedures when researching and processing calculations to ensure accuracy and timeliness of all work.

In addition to normal responsibilities, this individual will be charged with the following:

• Work directly with the Defined Benefit Managers to accomplish DB specific goals and initiatives.
• Technical resource for the team and will assist in resolving client, and system issues
• Provide review and approval of all participant calculations, disbursements and documentation

Value You Deliver

The Lead Pension Administrator must interact with a diverse group within Fidelity, which may include client contacts and participants, and is a key contributor to the team environment and services provided to Fidelity's client base.

The Lead Pension Administrator will use product and client specific procedures when completing calculations to ensure accuracy and timeliness of all work. The Lead Pension Administrator:

• Ability to perform moderate to high complexity calculations using just the plan rules with little additional instruction, ability to build own manual calc sheets, and high levels of accuracy in transaction processing
• Acts as subject matter professional of end to end processing of calculations, participant issue resolutions, disbursements and data updates
• Is accountable for logging and testing defects against various applications and systems including the calculation engine
• Must demonstrate the ability to manage escalations as well as client critical issues and partner closely with the client facing team.
• Mentors and trains new associates to build depth and strength throughout the team while assisting the Defined Benefit Managers with developing associate goals and completing annual reviews. Assists with updating client documentation and procedures
• Leads participant and client request workflows, including researching and resolving sophisticated or critical customer issues
• Assists with monitoring client specific Service Level Agreements (SLAs)
• Support external client and internal audit requests by providing requested documentation, conducting research and answering questions as a client and plan expert
• Proactively identifies client and participant trends and works with various internal business partners to arrive at customer-centric solutions
• Provides support for project related tasks
• Supports monthly testing of various systems upgrades and releases
• Participates in special departmental projects
• Provides back up support to DB Manager as needed

How Your Work Impacts the Organization

You will have the ability to lead many of the Strategic Initiatives throughout the DB Organization. Your decision making and ability to influence will be a major driver behind meeting the Intermediate and Long-Term Goals of the organization. You'll have the opportunity to Inspire Change and the expectation to be a key catalyst in how our organization meets the evolving needs of Our Participants and Clients!

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.