Job Description:
Director, Accounting Production Support & Data Management
The Team
As the Director of Production Support & Data Management in Corporate Accounting's Central Team, you will lead the team responsible for the first-line support of Accounting's technology applications. This includes the current on-prem Oracle ERP system, all associated integrations, data management, business analysis, as well as our SaaS reconciliation, reporting, and consolidation tools. In this role, you will ensure systems are functioning as expected, service tickets are resolved quickly, and communication of issues and resolutions is delivered in a timely and transparent manner. To deliver these results, you will partner with Accounting and the Corporate Technology Group (CTG) to help define and execute our technology roadmap, prioritize, test, and deliver solutions, and provide outstanding service to our customers.
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The Value you Bring
- Continuously evaluate and manage technology and vendor solutions across Corporate Accounting and act as the point of contact for existing technology solutions, data integrations, and support
- Lead team of associates that manage the day-to-day production support operations and business analysis for Accounting technology tools and associated integrations
- Own the relationship with CTG including partnering on the support for strategic initiatives, backlog prioritization, support ticket escalations, system performance, application management and license renewals, etc
- Upskill the Central Team on Accounting data, data structure, and data flow and associated tools
- Seek, track, and evaluate ongoing feedback from Accounting associates and business partners to identify areas of improvement from a product support and data perspective.
- Work closely with the Director, Technology Strategy and Planning to test new solutions and monitor, analyze, and asses new product releases
- Develop and maintain metrics to assess the overall success of all technology and vendor solutions, track impact, and assess service and support satisfaction from associates.
- Oversee business requirements gathering, analysis, and documentation
- Lead the team through regression/ functional testing for new technology and integrations
- Ensure all processes, controls, and procedures are documented by the team and up to date as processes and technology change
The Expertise and Skills You Bring
- Bachelor's degree in Accounting, Finance, or Information Technology
- 8+ Years working in an accounting, finance, or information technology function with a deep understanding of Finance and Accounting systems and processes
- 5+ Years of Production Support experience with ERP/EPM Systems (Oracle experience preferred) and SaaS applications preferred
- 5+ Years of data management experience including data governance, data glossaries, and data flow mapping and analysis preferred
- Demonstrated knowledge of business analyst techniques, for example: benchmarking, business rules analysis, risk analysis and user stories, user acceptance testing and product documentation
- Agile mentality: experience with Jira, Confluence, or similar Agile backlog management tool
- Familiarity with SQL preferred
- Strong leadership skills with an ability to lead with empathy to resolve conflicts
- Ability to work with multiple cross-functional business partners in Audit, Risk, Procurement, Billing and Technology
- Customer-centric mentality and a strong advocate for solving problem
- High degree of attention to detail and a strong sense of urgency
- Outstanding listening, communication, and facilitation skills
- Proven analytical, critical thinking and problem-solving skills
- Proven time management and organizational skills; able to balance multiple competing priorities
- Ability to clearly articulate product vision and features
- Ability to participate in technical discussions, help make technical trade-offs, and set criteria for Minimum Viable Product (MVP)
- Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster
- Negotiation, influencing and enterprise navigation capabilities
- Passion for coaching and empowering team members
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.