Job Description:
We are currently looking for a Content Associate Experience Architect to join WI Digital Experience Architecture Domain
Fidelity's Workplace Investing (WI) Architecture team architects digital experiences that supports WI's suite of Digital applications. We are passionate about delivering innovative solutions that exceed our customer's needs. We embrace diversity of thought and experience. This is a fast-paced technology group that embraces modern technologies to build powerful tools and deliver an outstanding, customer obsessed user experiences.
The Expertise We're Looking For
- Bachelor's degree in Computer Science or related field
- Proven leader in architecting elegant Large Language Models for Content Delivery platforms that deliver digital experiences and solutions that scale across our customer base
- Experience in leading, defining and implementing architecture blueprints aligning with Enterprise Digital Experience standards.
- Experience in building desktop applications / technologies for Contact Center associates.
- Experience with OpenFin or Glue42
- Facilitate architecture governance and project review oversight across the portfolio ensuring compliance with technical standards, policies and procedures
- Excellent leadership, communication, presentation, documentation, and influencing skills
- Collaborate with business and technical partners to provide an industry leading customer experience on the web using agile frameworks
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The Purpose of Your Role
In this role, you will serve as a Director of Architecture within the Associate Experiences & Content Product Area focusing on content capabilities and API's that deliver Virtual Assisted and Chat content that is both personalized and findable to our internal digital experiences. You will provide technical leadership to reinvent our WI contact center experiences and the processes, tools that our associates use to serve our >34M WI customers. The initiative is planned to enrich the day to day operations of ~10k employees and via them the lives of millions of our customers we serve. You will enable this business transformation for associate experience by providing strategic direction, transitional and future state architecture and inform the right set of technologies.
The Skills You Bring
Your background in the following will prove vital:
- Experience architecting solutions for the development and deployment of key digital applications and features
- Experience with server-side technologies including GraphQL, Node, Java, Spring Boot, etc.
- Experience with Spring and open source frameworks including Spring MVC, Spring Core, Spring REST, Apache Camel, etc.
- Experience with client-side technologies including Angular, JavaScript/TypeScript, HTML5, CSS3, etc.
- Extensive experience with content technologies (Sitecore, Adobe Experience Manager), ChatGPT and Large language Models and search engines (Kendra, Lucid works) etc.
- Strong technical background on crafting and developing enterprise digital applications with MVC design pattern, micro front-end strategy and open micro service architectures.
- Experience with building digital restful and GraphQL APIs
- Experience with Cloud-based Architecture and AWS cloud native solutions
The Value You Deliver
- Comprehensive knowledge of internet, mobile, and application architecture, as well as current and emerging technologies
- Specialist understanding of software development processes including analysis, design, coding, system and user testing, problem resolution and planning
- Ability to collaborate with a variety of individuals and groups across Fidelity in a constructive manner in order to accomplish tasks and drive forward key business initiatives
- Ability to learn quickly, be flexible, adapt and strive to excel in a fast paced, changing environment
- Ability to be highly organized, very responsive, and committed to quality and high standards
The Team
As part of the WI Technology Architecture team you will be key player in helping move us forward into our digital future and digital transformation of our business. As an Architect within Workplace Investing (WI), you are responsible for establishing the strategic direction, and choosing technologies across WI Digital Experiences. You will work closely with business partners and technology teams to understand business objectives and help define appropriate architecture and align with broader WI goals and strategies. You will have accountability for delivering strategic change across a diverse set of applications, technologies, and squads.
Why Fidelity?
- Three consecutive years on CareerBliss' Top 50 Happiest Companies Employees Survey
- A company that is committed to innovation and being an industry leader by investing in technology
- More than 12,000 technology professionals utilizing an Agile methodology enterprise-wide
- Access to premier technology platforms, OS, and frameworks
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.