• Monitoring their respective work queues and providing direction to ensure that all aging work items and/or calculations are resolved in conjunction with the service level agreement timeframes.
• Validating and updating User Procedure Documentation (UPD).

The Expertise and Skills You Bring

• Bachelor's Degree or equivalent work experience
• Strong math, analytical and intuitive skills
• Demonstrate initiative in solving problems and implementing solutions
• Strong analytical and intuitive skills
• Motivated and committed to excellence; positive demeanor and "can do" work ethic
• Ability to work as a standout colleague while meeting individual timeliness, accuracy goals and quality standards
• Ability to adapt to a constantly evolving environment
• Strong interpersonal skills and attention to detail
• High integrity and discretion to ensure the confidentiality of private client and participant data
• Strong written and verbal communication skills
• Strong Excel and PC Software skills (i.e., Outlook, and Word)

The Value You Deliver

The Senior Pension Administrator must interact with a diverse group within Fidelity, which may include client contacts and participants, and is a key contributor to the team environment and services provided to Fidelity's client base.

The Senior Pension Administrator will use product and client specific procedures when researching inquiries and/or processing calculations to ensure accuracy and timeliness of all work.

• Manually calculate and review pension benefits for plan participants
• Manage urgent client critical issues and act as a liaison between the client and employee to solve inquires in a one and done manner
• Contact participants to explain calculations or resolve participant/client related issues regarding pension benefits
• Provide support to internal Client Service Functional Teams (Audit & Control, Client Managers)
• Support monthly testing of various systems upgrades and releases
• Participate in special departmental projects
• Provide back-up coverage for other team members as needed

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.