In this role, you will help ensure that internal and external customers receive the results they need on time and accurately. We are seeking a candidate with a strong time management, requirements documentation, data visualization and technical skills, who can thrive in a challenging, fast paced team environment.

Critical thinking to perform report and audit requirements executing on documented procedures to deliver clear results. We are looking for someone who is driven to implement innovative solutions to address customer needs.

Outcome Accuracy to facilitate key business decisions and service delivery quality. This includes partnering with the business to learn about their processes and understand where data is housed across multiple systems, translating request needs into requirements, and ability to test / deliver clear, accurate results.

The Expertise You Have

• Bachelor's degree preferred
• 2+ years of relevant experience
• Strong problem-solving skills
• Ability to understand and execute on documents reporting and audit needs with accuracy
• Strong knowledge of sql, MS Access, MS Excel, Alteryx, Knime
• Positive attitude and results-oriented approach
• Strong presentation, written, and interpersonal communication skills
• Knowledge of Fidelity Health Care Operations preferred
• Understanding of HOBS, Populates, FHB, CWE, Snowflake and WIDE data structures and dictionaries
• Working knowledge of Agile methodologies

The Skills You Bring

• Your strong communal working style with good interpersonal and relationship management skills
• Your ability to take initiative; your actions and decisions are driven by customer needs
• Your ability to utilize routine workflow and resources, understanding processing requirements, dependencies and criticalities
• Your demonstrated excellent verbal and written communication, organization, and time management skills
• Your drive to provide feedback for improvement of procedures
• You can handle multiple tasks and priorities simultaneously
• You can overcome unexpected obstacles with little or no supervision
• You are willing to experiment and seek resources to learn, grow, and find solutions

The Value You Deliver

• Executing on requests with extreme accuracy and timeliness with appropriate oversight
• Collaborating with partners during the request process
• Working with requestors to define needs and acceptance criteria
• Defining, creating, and executing comparative data audits using one data source/system

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Accommodation Language

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following:

For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.