Job Description:
Business Transformation and Process Improvement Senior Manager
As a Business Transformation and Process Improvement Senior Manager, you will be an individual contributor supporting cross-functional operating model transformation aligning people, process, and technology initiatives. You will regularly collaborate with business leaders and their teams to analyze and assess processes as well as design, develop, and deploy solutions.
The Expertise You Have
- Conduct process and data analysis including cost benefit analysis, modeling, process mapping, and data flows
- Design, redesign, and improve business solutions using six sigma, lean, agile, and quality management methodologies
- Leading projects and delivering solutions autonomously
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The Skills You Bring
- Solve problems with a keen understanding of objectives and offering innovative, yet realistic solutions
- Gather requirements for user experiences, business capabilities, and technology enablers
- Curiosity mentality to learn and uncover the root causes of ambiguous business situations through supportive questioning, research, and investigation
- Communication that is clear both verbal and written for presentations with experience facilitating large, cross-functional working sessions
- Accountable for outcomes and partners across the organization to influence all levels of management and peers
- Influential leadership working within new and changing business areas to drive organizational change
The Team
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees.
Performance Delivery is a center of excellence, serving as an internal consultancy to aid business leaders with crafting strategy and steering the development and deployment of leading practices and solutions within Fidelity's Workplace Investing's (WI) Sales, Service, and Operations. We deliver value across a broad portfolio of cost and revenue enhancement while focusing on risk reduction, quality improvement, customer satisfaction, associate experience, and strategic enablement. Every associate has a significant role adding to the team's bench strength, standard practices, and career development. And they have fun doing it!
Certifications:
Category:
Consulting Support
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.