Who May Apply

Job Opening : 57363

Open to ALL U.S. Citizens

Opening Date: October, 8, 2024

Closing Date: October, 22, 2024 11:59 pm (EST)

Questions regarding this opening should be directed to mhackworth@fbi.gov

Job Summary

Position: Operational Support Technician, GS 7/8

Division: Detroit - St. Joseph Resident Agency

Location: St. Joseph, MI

Working Hours: Will vary depending on Field Office needs. Selectee may be required to work shift work including nights, weekends, and holidays as needed by the Field Office.

• Must be a U.S. citizen
• Must be able to obtain a Top Secret-SCI clearance
• Some travel may be required

• Provides administrative and clerical support to various staff members of the field office in order to accomplish organization goals and missions.
• Operates switchboard to provide assistance; takes messages or directs calls to the proper person.
• Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action. If complaint is within another agency's purview, refers caller to that agency, or accepts the information and promptly apprises the agency.
• Serves as WEBTA Time Keeper to assure all records are accurate and complete by the closing date of each pay period.
• Manipulates automated information systems to perform duties associated with the retrieval of information from FBI, State, and local law enforcement databases and commercial computerized information systems. Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment.
• Ensures the physical security of office premises to include any storage areas or auxiliary parking facilities. Confirms alarms are operational, and monitors alarm systems. Personally conducts, or ensures inspections are made to verify doors and windows are properly locked; office safe and file cabinets containing official records and materials are secured; files, correspondence, keys, equipment and instruments are safeguarded; and all confidential trash is removed for destruction. Responds appropriately to triggered alarms and any security violations. May serve as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting and destruction of COMSEC material.
• Provides training and guidance to others on various facets of work performed.

• Customer Service
• Flexibility/Adaptability
• Interpersonal Ability
• Initiative

• Performed support work associated with investigative operations and/or administrative activities.
• Created, maintained and disposed of records and files in accordance with records management procedures.
• Performed audits of records on a regular basis to correct errors.
• Manipulated automated information systems to perform duties associated with the retrieval of information from a variety of databases.
• Conducted physical security checks of the premises; and or/security measures to protect sensitive information.
• Maintained contact with internal staff and outside entities to obtain, verify and relay information.

• Performed support work associated with administrative and investigative activities and operations.
• Created, maintained and disposed of records and files in accordance with records management procedures.
• Performed audits of records on a regular basis to correct errors.
• Manipulated automated information systems to perform duties associated with the retrieval of information from a variety of databases.
• Resolved discrepancies or omissions, and revised previously entered information to ensure consistency, accuracy, and conformance to policies.
• Recommended changes or improvements to enhance database(s).
• Initiated and maintained liaison with internal and external sources to gather or relay information, and provided assistance to those seeking immediate help.
• Conducted physical checks of the premises and ensured sensitive information was protected and secured.

1. Your resume, specifically noting relevant work experience and associated start and end dates
2. A complete assessment questionnaire
3. Other supporting documents ( if applicable ):

• College transcripts, if qualifying based on education or if there is a positive education requirement
• Notification of Personnel Action, SF-50; not applicable to current FBI employees
• Memorandum for Record (MFR), Please see Additional Information
• Most recent Performance Appraisal; not applicable to current FBI employees
• Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later

• Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.
• The FBI is in the Executive Branch of the federal government. It is one of the components of the Department of Justice (DOJ). The FBI is the principle investigative arm of the DOJ. All FBI positions are in the excepted service.
• As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
• Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation.
• Failure to provide necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Additional information will not be requested if your application is incomplete. Your application will be evaluated solely on the basis of information you have submitted.
• Management may select any grade for which this position has been announced.
• Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties.
• If you are hired, you will be required to serve a two-year probationary period. Probationary employees are precluded from being considered for all job opportunities until 12-months of their 24-month probationary period has concluded. Probationary Employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.
• Memorandum for Record: Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum for Record):