Company Description
At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.
Job Description
As a valued contributor to our team, you will advise the team on methods and processes for overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, managing, or coordinating operational activities for the team with the help of executives and staff managers.
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THE IMPACT YOU WILL MAKE
The Business Acct Mgmt Solutions - Customer and Partner Management - Advisor role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
- Review and provide advice on customer relationships across business units and/or customer accounts, and strive to do what's right for our customers.
- Identify executives, managers, and team members to support customer relationships.
- Advise team on promoting and selling Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
- Provide support for operational activities.
- Provide subject matter expertise, best practices, and recommendations to the team.
- Communicate critical customer feedback about digital products and programs to product teams for future developments.
- Leverage extensive technical knowledge of product offerings to support and build sales.
Qualifications
THE EXPERIENCE YOU BRING TO THE TEAM
Minimum Required Experiences
- 6 years
Desired Experiences
- Bachelo'sr degree or equivalent
Skills
- Skilled in presenting complex information and/or ideas to an audience in a way that is engaging and easy to understand.
- Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
- Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict.
- Experience identifying and selecting strategic options and identifying appropriate resources to meet the defined objectives.
- Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand.
- Working with people with different functional expertise respectfully and cooperatively to work toward a common goal.
- Adept at managing project plans, resources, and people to ensure successful project completion.
- Experience identifying and selecting strategic options and identifying resources to meet the defined objectives.
- Operational Excellence including improving and overseeing operations
Tools
- Experience using Salesforce CRM
- Skilled in Excel
- Skilled in Mural
Additional Information
The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.
Fannie Mae is primarily a hybrid company. We embrace flexibility for our employees while providing office space for in-person work and collaboration. This role is classified as Open to Remote. If you speak with a Recruiter, they will provide you with more information about the definition of this classification.
Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected].
The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.