Provide on-site or remote technical support services for end users and act as next level escalation point which are not first call resolved through the IT Service Desk.
Install, configure, test, maintain, and troubleshoot end user workstations, IP Phones and related hardware and software.
Assist with server, network and audio/video equipment installations, troubleshooting and movement of existing equipment of these types when necessary.
Assist with troubleshooting mobile devices for on-site and/or travelling users.
Assist with server, network and audio/video lifecycles
Escalate unsolved issues/problems to tier 3 support team.
Document the situational facts, activities, communication and agreements during troubleshooting activities.
Manage equipment inventory and keep administration of all equipment, their location and status.
Perform physical asset validation.
Participate in small/short-term projects supporting business activities, technology upgrades, rollouts, etc.
Deliver enterprise level IT services to internal customers.
Take ownership, manage and prioritize all IT issues for assigned customer base in a geographical dispersed region from the first report to the final resolution.
Maintain a high level of communication with the customer to include prompt and accurate information on the status of their incident/request.
Provide detailed instructions to the client via phone, email, and chat, until their incident has been resolved.
Be highly motivated to meet the needs of a demanding customer base across a geographically dispersed region.
Collaborate at a high level with peers and other IT teams to ensure a consistent approach to incident and problem resolution is maintained throughout the organization.
Ensure the Field Services Technical Support Manager is updated on a regular and consistent manner on local activities and issues.

Preferred Qualifications
Basic understanding of Manufacturing processes and familiarity of associated safety and risks

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

 

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.