The Technical Writer is responsible for developing clear, concise, and comprehensive documentation that supports Experian's products and services. This role involves working closely with the Engineering and Product Management teams to gather information and ensure the accuracy and usability of documentation. The Technical Writer will create user manuals, online help, release notes, and other technical documents that enhance the user experience and facilitate the effective use of the company's offerings, with the ultimate goal to provide users with the information they need to understand and utilise our products and services as efficiently as possible.
Responsibilities:
- You will be #LI-hybrid based in Hyderabad and reporting to Client Experience Manager.
- Research, write, and edit technical documentation, including user manuals, installation guides, API documentation, and online help systems.
- Collaborate with engineers, product managers, and other stakeholders to gather information and ensure accuracy and completeness of documentation.
- Develop and maintain documentation templates and standards.
- Translate complex technical concepts into clear, concise, and user-friendly content.
- Review and update existing documentation to reflect product updates and changes.
- Ensure documentation complies with industry standards and best practices.
- Assist in the creation of training materials and tutorials.
- Manage multiple documentation projects simultaneously
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About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
Experience and Skills
Requirements:
- At least 3 years' proven experience as a Technical Writer.
- Proficiency in using documentation tools such as Adobe FrameMaker, MadCap Flare, or similar.
- Familiarity with content management systems (CMS) and version control systems (e.g., Git).
- Ability to understand and interpret technical information and translate it into clear documentation.
- Experience with Agile development methodologies.
- Knowledge of HTML, CSS, and JavaScript.
- Experience in creating video tutorials and other multimedia content.
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits
Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here