The QA Specialist Iwill ensure that the Implementation Support Teams follow the established protocols and standards. You will review the implementation, integration and configuration provided by the Implementation teams for multiple products, including the evaluation and setting up client rules and interfaces. The QA Specialist I will help refine and delivering quality assurance testing (QA) to ensure high standards of service.
Travel will not be required.
Responsibilities:
- Quality Assurance Testing: Oversee and refine QA testing processes to ensure the quality and reliability of support services.
- Support Evaluation: Review the implementation and support services provided by Implementation teams, ensuring that all processes were followed and every aspect of an implementation works as intended.
- Ticket Tracking Systems: Respond to both internal and external requests at multiple support ticket tracking systems at SLA required.
- Product Support: Analyze client change requests related to all Experian Health's Products, ensuring sufficient information is submitted and configurations are updated accordingly.
- Analytical Capabilities: Assess the logical expressions, configuration settings and data integrations involved with a product implementation.
- Documentation and Reporting: Maintain detailed records of compliance reviews and QA testing results, and report findings to relevant partners.
- Internal Meetings: Participate in internal meetings.
- Protocol Adherence: Follow protocols and overall rules for the team.
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About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Experience and Skills
Qualifications
- Experience with quality assurance or automated testing.
- Experience in healthcare can be helpful.
- Independent problem-solving and self-direction are critical.
- Ensure accuracy while addressing different tasks upon request.
- Proficiency in English, must past English assessment.
- Familiarity with Microsoft excel (can perform complex functions), certification.
- Familiarity with Visio and flowchart logic.
- Familiarity with Boolean logical expressions.
Additional Information
This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
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