Operations Assistant Manager

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Assist the Operations Manager in operational support duties.
• Manage daily operations to ensure delivery deadlines are met while maintaining quality control standards.
• Improve productivity improvements within the department and setting clear performance metrics and goals for the team and finding ways to enhance efficiency in daily operations.
• Assess existing processes, identify inefficiencies, and develop and implement strategies to improve operations. This may involve reengineering processes, automating tasks, and introducing new technologies to improve accuracy and speed.
• Monitoring & reporting - create regular reports for senior management, highlighting performance, issues, and opportunities for improvement.
• Manage teams for accuracy and compliance, includes tasks like hiring, training, and evaluating team members. It also involves providing ongoing feedback to help team members excel in their roles and work cohesively.

• Have Diploma/Degree in Business/Administration/ Management or with relevant work experience in Operation
• Good leadership skills and experience managing a team at least 1 year and above
• Cost aware & with a good appreciation for operations & procedures.
• Proven problem-solving abilities to resolve operational issues.
• Proficiency in MS Excel and other essential software tools is considered an added advantage, assuming a baseline level of computer literacy.
• Experienced in supervising a team of staff for goals set will be added advantage.
• Energetic, ability to work both independently & collaboratively.