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IT Business Analyst

AT Experian
Experian

IT Business Analyst

Alajuela, Costa Rica

This role is important for driving strategic planning, maintaining documentation standards, and implementing process improvements. You will also facilitate collaboration across Data Enrichment & Analytics organization to support understanding of organizational goals.

Important Responsibilities

Strategic Planning & Road mapping

• Lead the execution, and continuous improvement of roadmapping processes

• Enhance understanding, visibility, and collaboration across teams through roadmaps

• Facilitate planning workshops and brainstorming sessions using collaborative tools

• Prepare monthly leadership reports tracking main programs and progress. Documentation & Governance

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• Establish and maintain documentation best practices using Confluence.

• Maintain technical and process documentation to ensure knowledge transfer.

• Implement governance practices to maintain operational continuity and organize information for easy access.

Process Improvement & Innovation

• Implement process enhancements to boost team efficiency and productivity.

• Use Generative AI tools to improve planning, analysis, and execution processes.

• Champion continuous improvement programs across the organization and analyze existing processes to recommend optimization solutions.

Agile Practices & Project Management

• Support Scrum ceremonies, including daily stand-ups, sprint planning, and retrospectives.

• Collaborate with the Scrum leader to uphold Agile best practices.

• Oversee project tracking and documentation in Jira, facilitating team communication and collaboration.

You will report to theDevelopment and Operations.Director Senior.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experience and Skills

Education: Bachelor's degree in business, Information Systems, or a related field, or equivalent experience.

Experience:

• 2+ years as a Business Analyst in a data-focused environment.

• Proficiency in Confluence and Jira.

• Experience with roadmapping and prioritization methodologies.

• Understanding of Agile practices and Scrum frameworks.

Technical Skills:

• Confluence on documentation management.

• Jira for project and task management.

• Experience with Generative AI tools for process optimization.

Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work-life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Client-provided location(s): Heredia Province, Heredia, Costa Rica
Job ID: Experian-b4996b56-44ec-404a-8853-6441f8efa85f
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • HSA With Employer Contribution
    • FSA
    • HSA
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
  • Work Flexibility

    • Hybrid Work Opportunities
    • Remote Work Opportunities
    • Flexible Work Hours
  • Office Life and Perks

    • Casual Dress
    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Paid Vacation
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Stock Purchase Program
  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Unconscious Bias Training
    • Diversity, Equity, and Inclusion Program