Customer Support Representative

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are looking for Customer Service Representative to Work with users (e.g., employer clients, verifiers, employer client's all employees) to provide and process information in response to inquiries, concerns, and requests about Experian's online employment and income verification services.

You'll help shape a new business at Experian and help to guide market reach of our products in this space.

We are looking for a candidate eager to join a startup atmosphere, someone who is easy to adapt, instill confidence in internal and external partners and achieve results..

As the ideal candidate, you'll need to be prioritize opportunities and have an enthusiasm for accomplishment. You must change of priorities and be a world class problem solver, working across functional units to ensure success. You must experience handling support requests from a variety of different channels within a collaborative environment, and be solution-oriented while keeping tasks prioritized. The ability to raise issues before they turn into problems is critical. You will also bring creative and strategic solutions to the table to help solve complex problems and is someone who is a change advocate to evolve processes and challenge current thinking.

What you'll do

• Follow stringent data security policies
• deal directly with users either by telephone and email
• handle and resolve user questions
• obtain and evaluate all relevant information to handle and resolve user inquiries
• authenticate and upload user authorization forms
• process verification requests and forms
• direct requests and unresolved issues to the designated resource
• manage users accounts
• keep records of users interactions and transactions
• record details of inquiries, comments and concerns
• record details of actions taken
• manage administrative tasks involved with job responsibilities
• follow up on customer interactions
• complete other administrative projects and responsibilities as requested by management

Qualifications

What your background is

• high school diploma, general education degree or equivalent
• at least 2 years of experience in Customer support roles, experience in HR would be beneficial
• knowledge of customer service principles and practices
• knowledge of relevant computer applications and basic web functions
• type and communicate through email
• knowledge of administrative procedures
• numeric, oral and written language applications

Additional Information

This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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