As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We're doing so through a clearer view across the digital customer buying journey and with acquisitions of leading AdTech and MarTech providers with the most recent being Audigent, the leader in sell-side data and curation
The Customer Success Manager, will play a key role in EMS's commercial team managing client relationships to manage and drive successful partnerships driving revenue across the business.
- Own and manage end-to-end customer relationship across a portfolio of customers using Experian's ConsumerSync and Consumer View products
- Work with and support your assigned Account Director on a set of named strategic accounts to drive continued growth and success
- Responsibilities include client management, education, contract negotiation, and day to day support
- Key metrics for success are customer renewal rate, revenue retention rate, upsell/cross-sell rate, and customer satisfaction
- Work with your counterparts across solutions engineering, operations, billing, and finance to ensure continuity across the business
- Communication with clients is frequent and fast moving - includes weekly status calls with and occasional travel to client locations.
- Gather industry information within assigned portfolio. Including subscribing to industry newsletters and trade magazines
- Develop relationships across all client/prospect base and internal departments.
- Cast wide and deep net at existing clients - know how to navigate organizations, ask for introductions and help; promote EMS across many use cases at client.
- You will report to the Sales VP
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About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
Experience and Skills
- Bachelor's Degree or equivalent experience
- 3+ years sales experience required; Minimum 3 years' experience as a Partner Manager, Customer Success Manager, or Account Manager
- Experience managing portfolio of revenue between $2 - $10M+ annually
- Experience using customer service skills to grow and cultivate client relationships
- Experience managing large project portfolio with varying levels of details
- Ability to analyze data and present industry specific insights to clients
- Self-starter; genuine curiosity and passion for ad tech and marketing and drive to grow career in this industry
- Ability to travel - approx. 25% of time
Additional Information
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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