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Client Technical Support Senior

AT Experian
Experian

Client Technical Support Senior

Alajuela, Costa Rica

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

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Description

In cooperation with local and remote Experian team members, actively works to provide ongoing data analysis, manage projects, and ensure that client orders are processed accurately and punctually per technical specifications. Provides technical support, troubleshooting and process execution.

  • Collaborating with internal groups to define process requirements for projects.
  • Interpreting project specifications and utilizing the most effective approach to produce the desired results accurately and efficiently.
  • Analyzing client data to validate accuracy and determine next steps.
  • Entering or altering program logic to start production process or equivalent actions dependent on computing environment used.
  • Providing technical support including testing, debugging, troubleshooting, and implementing necessary program changes, updates, or additions.
  • Monitoring accuracy and completeness of all assigned projects.
  • Communicate status with team members and end users within client expectations.


Qualifications

  • Minimum 2 years experience in a technical processing environment.
  • Technical Bachelor's degree in progress or complete.
  • Basic programming skills and desire to develop skills within mainframe and open systems environments. SQL and Alteryx skills preferred.
  • Strong PC skills in MS Office
  • Strong attention to detail and organizational skills
  • Excellent problem solving and analytical skills
  • Ability to work independently
  • Ability to communicate fluently in English
  • Basic project management skills
  • Excellent multitasking capabilities


Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Client-provided location(s): Heredia Province, Heredia, Costa Rica
Job ID: Experian-744000049821356
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • HSA With Employer Contribution
    • FSA
    • HSA
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
  • Work Flexibility

    • Hybrid Work Opportunities
    • Remote Work Opportunities
    • Flexible Work Hours
  • Office Life and Perks

    • Casual Dress
    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Paid Vacation
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Stock Purchase Program
  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Unconscious Bias Training
    • Diversity, Equity, and Inclusion Program