Job description
Performance Management
Understand and participate in Elevate Performance ensuring stretching personal objectives,
a personal development plan and regular self and team feedback.
Comply with the Training and Competency requirements and complete required training in a
timely manner.
Customer
Actively contribute to a culture that achieves the business goals, delights customers and
keeps consumer advocacy at the heart of everything we do.
Ensure that good client / consumer outcomes are at the centre of all operational activity and
decision making.
Deliver great clients and consumers service and seek to exceed client / consumer
expectations.
Regulatory, Governance and Control
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Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
Pro-actively identify risks and make recommendation to mitigate these.
Understand and adhere to specifc regulatory obligations and company policies and
procedures.
Operational
Responsible for the support and service availability of Experian's range of databases and
supporting batch applications.
Responsibility to ensure agreed customer Service Level Agreements (SLA's) are delivered,
quality thresholds are maintained and excellent service is provided to our customers,
through the availability, accuracy and high quality of the UK&I database estate.
Involved with the early stages of the Software Development Life Cycle, by providing input to
the gathering of requirements and ensuring functional and non-functional requirements are
capable of delivering systems that meet the service needs of customers
Involved in Operational Readiness activities for new services/ amendments to existing
services to ensure the smooth handover to the support function.
Technical
Involved with pre and post-sales technical support for internal customers, using language
appropriate to the audience in internal product or system related meetings.
Will do product/system demonstrations to internal and external staff as required
Should undertake Knowledge Sharing sessions within own team and contribute to sessions
to the rest of the department
Deep technical knowledge will be critical in investigating the root cause of major incidents to
mitigate the risk of repeat service issues in the future.
Relationship Management
Working closely with other teams, to lead major incident support activities, offering technical
guidance and working with other cross functional areas to resolve service problems as
quickly as possible.
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Experience and Skills
Qualifications
- Formal ITIL methodology training or ITIL certifcation, DB2, Datastage ETL
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here