Accounts Receivable Manager

Job description

The Accounts Receivable Manager position offers considerable exposure to the business, finance leaders, and the wider shared services teams. The role will broaden & strengthen knowledge through leading AR collection challenges for the APAC markets as well as Global Cash Application.

The primary objective of this role is to lead and drive the AR operations, centralize and continuously improve processes via standardization, elimination of redundant activities, automation & RPA. The team comprises of two supervisors to assist in managing the sizeable operational team for each process function. The role includes managing various stakeholders in the organization and achieving the required measurement targets each year.

• Manage the daily operations of the Collections function across both Kuala Lumpur and India, cash application administration to ensure execution, target and timelines are met.
• Lead as a role model, you will instill a culture of knowledge sharing and working together and implementing clear metrics to measure the success of the team.
• Exemplify the Experian Way, give feedback, share and implement the best practice operating model
• Manage Team KPI's and to take accountability and any issues that arise.
• Knowledge transfer through training and mentoring across the team. Plan and prepare for Integrations and Improvements and build into goals and accountability within the team.

• Collection of debt owed by clients on behalf of Experian with an aim to achieving Days Billed Outstanding (DBO) and aged collectable debt over 60 days old below targets
• Review debt collection progress report fortnightly (and at month end) and submit to finance management for review, following the Asia Pacific region debt collection policy
• Monitor any unpaid and overdue invoices and perform credit collection activities
• Contact the clients to follow up and secure payment of due / overdue invoices and maintain appropriate notes and reminders in Oracle Collections
• Escalate client invoice issues and disputes and overdue invoices to country Sales and Finance contacts and follow up to ensure resolution
• Produce and distribute reminder letters and statements for clients
• The production and distribution to key stakeholders, the country debt reports by WD10
• Achieve monthly cash collection targets, as communicated
• Promote the touchless collections agenda by rolling out direct debit policies for your regions.

• Cash application of receipts either manual or automated
• Review and respond to payment queries received from the clients
• Improve cash application accuracy and automate processes as part of Empower program
• Point of escalation for all Cash Application process and systems matters; embed UAT and Go live of system changes and procedures when needed.
• Ensure cash application process and controls are enforced and consistently measured through KPIs
• Be a leader of change and drive the A.I agenda for Global Cash Apps

• Demonstrate understanding of the importance of Policies, MSA, Service level agreement, OLA and the implication of non-compliance; Ensure regular update on the desktop procedure, user guides, Knowledge-Transfer Checklist, Process standard to reflect the actual BAU process
• Review key audit controls are being completed.
• Maintain project documentation
• Maintain all procedures and training materials
• End-to-end review of task completed and maintained to make sure all countries are aligned across APAC

• Lead on the momentum on workshops and be an empowerment advocate for the team.
• Develop analysts to increase efficiency and improve quality of output
• Guide consistency and best practice across locations and team
• Regular calls with defined stakeholder to resolve outstanding actions, go to person of Regional CFO and Head of Finance for any O2C support requirements.
• Set a culture of Cross training and support across the other country reports/dashboard and align processes
• Regular calls with our Stakeholders to resolve outstanding actions. Feedback on team's performance
• Set a culture of Cross training and support across the other country ledgers and align processes
• Attend monthly update meetings across Managers, peers and teams when needed.

• Flexible and has ability to adapt to change; is self-sufficient, resourceful, pushes themselves beyond what's expected and able to re-evaluates and adjust thinking when things change.
• Regular catch-up with direct reports and managers; Take full ownership of oneself performance objective and development plans; Proactively seeks feedback and is open to questioning their assumptions and can demonstrate and confidence in handling challenges.

• Qualified Chartered Accountant with university degree qualification. A member of internationally recognised accountancy qualification would be an advantage, i.e. CPA, ACA, CGMA (CIMA) or equivalent
• Experience working in a O2C and other Financial and Accounting functions (8+ years), including dealing with stakeholders in different global locations
• At least 5 years management experience with proven track record of change management and developing direct reports