Company Description
About us, but we'll be brief
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.
We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.
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Description
We need an Account Manager to manage, grow, and retain our business relationships with. You will be assigned a territory and will manage, retain, and expand our account base. You will be reporting directly to the VP of Sales of Experian Partner Solutions.
Main Responsibilities
- Develop strong relationships with existing clients by researching and understanding their business needs, responding to client concerns and problems, and acting as the liaison between the client and internal departments.
- You are responsible for the management and servicing of existing customers including the development of accounts to improve profits.
- Responsible for main accounts management and development of strategic.
- Research client needs and determines how to bundle products to meet client requirements. Inform and educates clients on all projects. Utilize product experts as a resource.
- Generates new business within existing relationships by up-selling and cross-selling other product categories.
- You are also responsible for realizing the committed revenue targets.
- Retain accounts by negotiating contract renewals.
- Onboard new clients.
- Present additional Experian product offerings.
- Collect and present voice of customer feedback to product team for product improvement opportunities.
- Collaborate and team with peers, including internal and external partners.
- Other projects or matters may assign to support revenue targets in futures.
Qualifications
Knowledge, Experience & Qualifications:
- Bachelor's Degree or equivalent experience
- 5+ year of sales, account management
- Solid B2B Experience
- Experience solving complex customer problems with positive outcomes.
- suite level servicing and contract negotiation experience
- Demonstrated experience and comfort in managing senior level client relationships.
- Familiarity with Salesforce (or similar CRM)
- Experience with sales or account management methodology.
- Experience establishing communication and engagement with prospects
- Background in sales or account management success
- Proficient with standard CRM's
- Ability to travel when needed.
Additional Information
This is a permanent home-based role in Costa Rica. No relocation available.
Culture at Experian
Our uniqueness is that we value yours.
Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
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