Help us change lives

At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview

The Order Intake Representative I will be responsible for requisition receipt and intake of EMEA portal and orders.

The place of work is Warsaw, Poland.

Essential Duties

Include, but are not limited to, the following:

• Process incoming EMEA portal and orders.

• Create customer service cases and set the appropriate follow update.

• Conduct quality checks to ensure accuracy of data entry.

• Administer activities in pertinent queues.

• Document all Follow up activities in our Salesforce application according to standard operating procedures (SOPs) and the customer service department policy.

• Work closely with our billing team to coordinate information on payer requirements.

• Assist in building on existing customer base by providing the highest level of customer service and support.

• Adhere to relevant SOPs pertaining to the data entry requirements for accessioning applications.

• Maintain a proper data base of our accounts and contacts.

• Other administrative duties.

• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

• Support and comply with the company's Quality Management System policies and procedures.

• Strong customer service orientation.

• Strong interpersonal and organizational skills.

• Excellent listening, oral, and written communication skills.

• Strong detail and quality orientation.

• Ability to identify contextual and typographical errors.

• Willingness to pitch in, as needed.

• Regular and reliable attendance.

• Ability to multi-task and attention to detail.

• High School Diploma or General Education Degree (GED).

• 2+ years customer service experience.

• Significant PC knowledge and proficient in Windows OS.

• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

• Intermediate/Advanced level of English (B2 or higher).

• Intermediate/Advanced level of Polish (B2 or higher).

• Bachelor's Degree or equivalent experience preferred.

• 2+ years customer service experience in healthcare/lab or pharmaceutical industry.

• Experience following SOPs.

• Knowledge of other European languages (Italian, French, Dutch, German, Spanish) and/or Japanese.