Senior Technical Product Manager, Calls Platform

As the Senior Technical Product Manager for the Everquote Calls Platform, you play a critical role in the connection of insurance shoppers and insurance providers through telephony technology.  You drive transformative growth for EverQuote via seamless technology solutions that sit at the heart of our organization’s core mission and largest revenue priority opportunities.

Technical Product Managers at Everquote are curious self-starters with a passion for delivering business outcomes through technology.  You have a specialization in more technical products and customers, but you never lose sight of solving your customers problems and needs in a way that aligns with the objectives of your organization.

You will envision, design, deliver, plan, and drive technical product innovations to enable critical business operations. You own the roadmap, adoption, operation, business value, and life cycle of telephony platforms at EverQuote. You own relationships with the users of your technology, both technical and non-technical, and you partner with stakeholders to define and execute a strategy that drives value-multiplied outcomes for our business. You are data-driven in your thinking and lead discussions with data. You build partnerships -- up, down, and across -- with other Product Managers, Engineers, Architects, Analysts, and Business stakeholders. You define metrics to measure progress and value of output and regularly provide direct visibility to senior leadership on all aspects of your product(s).

You are comfortable with ambiguity and possess an ownership mentality to drive structure for delivery of output and outcomes for the Calls business line.  You are analytical and possess excellent problem-solving skills. You communicate proactively with clarity, both orally and in writing, and excel in stakeholder relationship management. You have a strong background in Product Management, with experience in software agile development cycles and in managing and delivering large cross-functional programs. You have passion, a team mentality in an evolving environment, and are able to respond to escalations with data and technical analysis.

This is a hybrid role that requires being based in our Cambridge, MA office.

What you'll do:

• Identify the needs and requirements of the products and features that your platform supports, ensuring alignment with cross-functional teams on your roadmap and building runway for fast and efficient development
• Set and manage product performance KPIs in a way that has a positive, scalable impact on business metrics. Proactively communicate trends and identify a clear connection between the product and the business objectives and outcomes that matter to a wide breadth of stakeholders and customers
• Own and iterate the Calls Platform product forward scalably, cost efficiently, and sustainably to ensure value delivery keeps alignment with the business objectives
• Apply feedback from technical and non-technical customers alike to drive decisions about the business outcomes delivered
• Develop new features to meet emerging needs and technologies while proactively identifying gaps/opportunities using a data driven approach
• Oversee production launches of functionality with a roll-out plan, testing plan, and clear/measurable success criteria to continue or complete roll-out
• Keep a healthy funnel of product ideas and development in a prioritized backlog and ensure all work has clear acceptance criteria and business value associated
• Ensure that all work taken into a sprint has been prioritized, groomed, pointed and that team members have as much context and as little disruption as possible to deliver
• Follow work through to the end value, not just to the end of your team’s work
• Work closely with other teams & functions to coordinate dependencies and remove obstacles for your team along the way
• Possess a continuous learner and continuous improvement mindset

Who you are:

• 4+ years of engineering, product management at an Internet and/or Technology company
• Experience with Telephony technology is preferred, but not required
• Broad technical knowledge including web front end, web services, and back-end application infrastructure
• Previous experience working on technical platforms and defining requirements for complex systems
• Previous experience in an Agile software development setting
• Deep experience leading cross-functional teams to deliver distinctive impact in a fast-paced, entrepreneurial environment
• Proven ability to think strategically and methodically execute solutions 
• Fluency in SQL for self-service data analysis purposes
• Excellent communication skills across all levels of an organization including executive teams
• History of teamwork and a bias for action

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

About Us:

EverQuote (Nasdaq: EVER) operates the largest online marketplace for insurance shopping in the United States. We make insurance shopping easy, efficient and personal, saving consumers and providers time and money. Our goal is to reshape the way consumers shop and improve the way insurance providers attract and connect with customers as insurance shopping continues to shift online.

EverQuote is committed to building an equitable, diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or veteran status.