Who are we?

Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

• Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
• Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests
• Ensures adherence to commit times within standard operating procedures
• Maintains detailed written records of all work activity
• Updates local asset databases and other systems

• Rack and stack semi-routine customer equipment tickets.
• Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes

• Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
• Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
• Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision

• Supports semi-routine standard operating testing and standard operating installations of customer assets
• Supports standard operating procedures of layer 1 cross-connect certification testing
• May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision

• Supports the operations and security personnel team for breaks or other activities, when necessary
• Supports standard operating procedural tasks provides back-up assistance to team members when necessary

• Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
• Delivers a high level of service and an excellent customer experience when interfacing with customers
• Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
• Supports customers on-site by through access control and escorting services.

• Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
• Supports vendors on projects
• Supports physical customer audits

• Completes all assigned training in a timely manner
• May provide support to new hires

• Typically requires a high school diploma and proven years of equivalent work experience

• Analisa solicitações de ordens de trabalho na fila e responde a ordens de trabalho de rotina cumprindo os prazos estabelecidos
• Envolve-se na escalada e aceleração de ordens de nível superior, sob supervisão
• Acompanha ativamente asens de trabalho na fila para apoiar a equipe como um todo.
• Mantém notas e registros de atividades cumpridas no sistema de tickets

• Instalação básica de equipamentos de clientes, com orientação de membros mais experientes da equipe
• Suporta instalações de infraestrutura e intra-gaiola de rotina, sob orientação, que podem incluir:
  
  
  • Suportes de escada e canaletas básicas de fibra;
  • Sistemas básicos de gerenciamento e suporte de cabos (patch panels);
  • Armários de terra e racks básicos; e pode realizar trocas de fita e necessidades básicas de backup

• Suporta solução de problemas básicos de cross-connect

• Suporta testes básicos e instalações de rotina de ativos de clientes
• Suporta testes de certificação de cross-connect de camada 1 padrão, sob supervisão
• Pode aprender testes mais semi-rotineiros, sob supervisão

• Suporta a equipe de operações e segurança em intervalos ou outras atividades, quando necessário

• Suporta a satisfação do cliente cumprindo prazos básicos de execução de pedidos
• Oferece uma experiência de atendimento ao cliente de qualidade ao interagir com os clientes
• Discute expectativas de tempo em novas implantações, seguindo as diretrizes de procedimento operacional padrão
• Pode apoiar os clientes no local por meio de serviços de acesso e escolta

• Suporta o cumprimento de projetos sob supervisão próxima

• Conclui o treinamento atribuído de forma oportuna

• Normalmente requer um diploma do ensino médio
• Mínimo de 1 ano de experiência de trabalho equivalente

• Pacote de remuneração abrangente e competitivo no mercado
• Seguro de saúde permanente (PHI)
• Você tem direito a 23 dias de férias por ano, além de feriados legais
• Tickets de restaurante e refeições parcialmente subsidiadas
• Plano de Compra de Ações para Funcionários (ESPP)
• Excelentes oportunidades de crescimento e avanço
• Centro interno de treinamento/desenvolvimento com planos formativos contínuos disponíveis para todos
• Um ambiente inclusivo, equilibrado e amigável com nossa ética incorporada para se esforçar
• Programa de Assistência ao Funcionário (EAP)