Principal Product Manager, Unified Portal

Summary

The Principal Product Manager will develop a vision and executable strategy for unifying the customer portal experiences across all Equinix products and services.

In this role, you will drive the seamless integration of multiple product-specific portals into a single, cohesive, and intuitive platform. This involves working closely with cross-functional teams to ensure tight-knit collaboration and coordination with stakeholders across the company.

This is a senior, strategic individual contributor role reporting to the Director of Platform Product Management.

Responsibilities

• Lead the development of the unified portal platform's product vision, strategy, and roadmap. Define clear objectives and priorities in alignment with Equinix's business goals and customer needs

• Cast and evangelize the portal vision gaining buy-in with key stakeholders

• Influencing executive leadership with clear written documents conveying complex business and technical problems and solutions

• Work closely with customer support, marketing, sales, and other stakeholders to ensure alignment and successful execution of the unified portal roadmap. Foster a collaborative and innovative environment to drive product excellence

• Champion a user-centric mindset throughout the product lifecycle. Conduct extensive user research, gather insights, and translate findings into actionable product enhancements that enhance customer satisfaction and drive engagement

• Establish key performance indicators (KPIs) and metrics to measure success. Continuously monitor performance, analyze data, and iterate on the product to enhance usability, functionality, and overall user experience

• Collaborate with product owners, engineering, and UX design teams to define product requirements, and ensure the timely delivery of high-quality features and updates

• Define tools and resources needed to achieve goals

• Stay abreast of industry trends, competitive landscape, and emerging technologies relevant to the digital experience space. Identify opportunities for innovation and differentiation to maintain Equinix's leadership position in the market

Qualifications

• Bachelor's degree in CS, EE, or similar

• Over 10 years of experience working as a Product Manager

• Hands-on experience leading teams to build seamless, self-service, web applications, including integrating multiple acquired products into a unified experience

• Deep technical understanding of digital experience for enterprise/B2B and developer personas

• More than 5 years of software product/platform development experience, including APIs

• Proficient in defining epics and writing user stories

• Deep understanding and experience in UI and UX design

• Data-driven decision-making experience

• Experience with partner business models, go-to-market motions, channels, resellers, and system integrators

• Experience working within global organizations, building cross-functional relationships at all levels

The United States targeted pay range for this position in the following location is / locations are:• San Francisco, CA / Bay Area: $160,000 to $273,000 per year• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $153,000 to $261,000 per year• Colorado, Nevada, Rhode Island: $139,000 to $237,000 per yearOur pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link:USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

The United States targeted pay range for this position in the following location is / locations are:• San Francisco, CA / Bay Area: $160,000 to $273,000 per year• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $153,000 to $261,000 per year• Colorado, Nevada, Rhode Island: $139,000 to $237,000 per yearOur pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link:USA Benefits eBook