Who are we?
Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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Job Summary
At Equinix, our security systems and technology are supported by Physical Security Engineers. Physical Security Engineers act in two primary functions: technical support, and professional services. They are primarily responsible for managing daily support operations, troubleshooting,
preventative maintenance, and project tasks associated with Equinix physical security.
Physical Security Engineers receive support requests from Equinix through various channels, including phone calls, emails, internal ticketing systems, and chat messages. Support requests are submitted by internal and external customers. The Physical Security Engineers are required to log all requests thorough tracking and auditing. Physical Security Engineers have direct access to all access control and video management machines globally, allowing for immediate troubleshooting of issues. Physical Security Engineers also innovate and work on special projects to further advance the physical security technology space.
While some company training is provided, we are looking for individuals who are familiar with the physical security technology space and have experience in this field.
Responsibilities
Operational work
- Maintenance support
- Software updates
- Panel firmware updates (remote)
- General troubleshooting
- Performing system health checks
- Miscellaneous Program Support
- New Product Testing
- Root Cause Analysis
- Project support
- Software Installation
- Software Configuration Support for Integrators
- Weekly Administrative Support
- Maintain an internal weekly diary detailing high level daily activities
- Provide detailed reports on the tickets and projects they have managed throughout the week
- Presenting weekly, monthly, quarterly business reviews to leadership
Skills Required
- Must possess an Exceptional Customer Service attitude
- Knowledge of tools of the trade i.e., Multimeters, Oscilloscopes, Software utilities, and Microsoft diagnostic software Analyzers
- Strong knowledge of SQL and information security disciplines
- Comprehensive understanding of Microsoft client and server operating systems, Microsoft Cluster software, NEC Express Cluster, and associated installation, configuration, support, and management best practices preferred
- Strong organizational, analytical, and interpersonal skills
- Ability to communicate complex technical concepts effectively both orally and in writing
- Ability to execute with a sense of urgency
- Provide expertise regarding personal computer hardware and software, network hardware (file server, NIC, cabling), network operating systems (e.g. Windows server), and Windows XP and later
- Experience in dealing with PC hardware and software manufacturers and dealers and possess the ability to plan and direct the growth and expansion of PC networks, both wide area and local to train new users concerning LAN/WAN network
Qualifications
- 1+ year(s) of experience in software development lifecycle, large-scale computing, modeling, cyber security, anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), information technology (IT), and operations incident response
- Bachelor's Degree in Statistics, Mathematics, Computer Science, related field, or work equivalent
Preferred Qualifications
- Physical Security Certifications, CISSP, CISA, CISM, SANS, GCIA, GCIH, OSCP, and/or Security+ certification
- Some field service of Access Control / Video systems preferred
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.