Who are we?
Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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Job Summary
Leads the team of Managers for the data center customer operations team. Establishes operational objectives, policies, procedures, and work plans and delegates assignments to subordinates. Develops, modifies, and executes company policies that affect immediate operations and may also have company-wide effects. Accountable for department budget which may be broad and have a far-reaching impact on the business segment.
Responsibilities
- Provides management and direction across the team, and ensures the team's growth is in alignment with business needs
- Sets functional and development objectives for team members
- Ensures and develops further needed Stakeholder Management
- Creates and drives stakeholder communications and manages any issues
- Responsible to achieve the highest customer satisfaction
Communications
- Is responsible for overseeing a team who has multiple and broad communication responsibilities
- In tune with executive communication needs
- Challenges the team and others on finding a balance between effective communications whilst pragmatic with volume, frequency and/or content
Risk Management
- Acts as escalation point within the team
- Challenges the team to ensure lateral thinking and information are fully analyzed to achieve resolution
- Where necessary may refer and raise outside of the immediate team
Resource Management (people, finances etc.)
- Partners with leadership to set KPI's and metrics
- Accountable for resource planning management (people, finances, vendor bids, etc.) across the project teams
- Leads experienced level professionals and/or may be responsible for subordinate managers
- Develops team to work safely, effectively and with high regard to human error avoidance
- Handles personnel details including salaries, positioning, hire/fire, reviews, mentor, and development
- Leads in project management and incident resolution
Leadership Characteristics of The Role
- 2+ years of team management experience
- Previous experience working within a matrix type of organization/global environment
- Demonstrates and instills the Equinix culture and values
- Establishes operational objectives, policies, procedures and work plans and delegates assignments to subordinates. Develops, modifies and implements company policies that affect immediate operations and may also have company-wide effects. Accountable for department budget which may be broad and have a far-reaching impact on the business segment
Qualifications
Knowledge And Experience
- Track record of influencing and collaborating with senior business leaders
- Strong Management background
- Full mastery of standardized tools and practices
- Extensive knowledge of the processes and systems that underpin the data center business and more specifically the Equinix way to operate
- Previous experience with Operations/site management
- Previous experience with Vendor Cost Management & Costing Support
- Fluent in German and English Language
Skills And Attributes
- Exhibit overall strong business acumen
- Knows how to organize resources to effectively managed concurrent requests from an array of customers (internal and external)
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.