Data Center Customer Operations IV

Job Summary

This job requires a good understanding of the tasks involved and the ability to handle moderately difficult assignments. You will need to use your judgment to resolve issues and make recommendations. Your main focus will be on moderately difficult tasks, following standard operating procedures. You will also provide support to the overall team.

Responsibilities

• Review work orders and complete moderately difficult requests within the specified timeframes
• Collaborate with cross-functional teams to address customer tickets
• Ensure accurate and complete reporting, including ad-hoc requests
• Provide input and recommendations to improve processes
• Maintain detailed records of all work activities
• Update local asset databases and other systems
• Handle moderately difficult customer equipment tickets
• Read and implement moderately difficult installation plans
• Assist with moderately difficult installations, such as cable trays, cabinets, and cable management systems
• Identify capacity concerns and raise them for infrastructure expansions
• Perform quality checks on cross-connects and on-site support tickets
• Assist with datacenter cross-connect work, including installs, terminations, modifications, and testing
• Install and test moderately difficult cross-connect circuits
• Troubleshoot and escalate advanced circuits as needed
• Collaborate with customers to troubleshoot issues and recommend solutions
• Monitor stock levels and coordinate material needs
• Provide support for work orders and alarm dispatch
• Provide backup support to security personnel if required
• Ensure timely and accurate order execution to enhance customer satisfaction
• Deliver excellent customer service when interacting with customers
• Provide time expectations for new deployments and alterations
• Support customers on-site with access control and escorting services
• Serve as the point of contact for moderately difficult customer requests, exceptions, or escalations
• Collaborate with team members on projects as directed
• Coordinate vendors for Data Center-related projects
• Perform quality assurance on new customer installations or deployments
• Complete assigned training in a timely manner
• Provide guidance and support to junior team members and new hires if needed

Qualifications

• High school diploma
• 2-4 years of equivalent work experience

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $60,000 to $94,000 per year
• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $55,000 to $86,000 per year
• Colorado, Nevada, Rhode Island: $50,000 to $78,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $60,000 to $94,000 per year
• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $55,000 to $86,000 per year
• Colorado, Nevada, Rhode Island: $50,000 to $78,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link:

USA Benefits eBook