Who are we?
Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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Data Center Customer Operations II
Job Summary
Are you ready to join a dynamic team as a Customer Operations Technician? Look no further! We are seeking individuals who are passionate about maintaining critical installation infrastructure and providing exceptional service to our customers.
We encourage applications from various sectors. We believe in leveraging transferable skills while providing the necessary support for you to thrive in our data centers.
As a Customer Operations Technician, you will need cabling experience and have the ability to utilise strong IT skills while seamlessly transitioning between hands-on work and administrative tasks. Experience in delivering excellent customer service is a huge bonus, as our customers, both internal and external, are of utmost importance to us. We want them to be important to you too!
To excel in this role, a positive attitude, eagerness to learn, and a desire for personal development are essential. Come join the team!
Responsibilities
- You will be involved in responding to customer requests
- You will perform technical tasks on behalf of customers
- You will install customer equipment in racks
- You will lay cabling in the data center (UTP and fiber optic)
- You will monitor and respond to alarm notifications
- You will ensure proper documentation of customer work performed
Qualifications
- A competitive salary based on knowledge and experience
- Flexible working
- An opportunity to learn and in a supportive environment!
- 27 days of leave with the option to purchase 3 additional days
- Employee Stock Purchase Plan and Company Pension Plan
- Subsidised lunch provided on location (voluntary opt in)
- Comprehensive support for personal development and growth, both in terms of time and financial resources
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.