Who are we?
Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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Job Summary
Data Center Critical Facilities Engineer operates, manage, maintains, and repair HVAC (heating, ventilation, and air-conditioning) systems, critical and non-critical Power systems, plumbing, fire control and suppression, roofing system, exterior grounds and perform all related vendor support is a mission critical environment. This fast-paced role supports the overall functioning of the Data Center by focusing on maintaining and improving the facility's critical infrastructure. This includes all regular schedule maintenance and ad-hoc repairs/ troubleshooting.
Responsibilities
Facility/Infrastructure Maintenance
- Performs site inspections and monitors the building and Data Center alarms
- Performs preventative maintenance on site infrastructure (e.g. maintenance of primary infrastructures), or manages vendors
- Assists more senior staff in repairs and corrective maintenance
- Performing site rounds on all critical areas and systems
Site Administration
- Maintains notes and records of activity fulfillment in the ticketing system
- Completion of site logs and data gathering for permits, such as MOPs and script members
- Closing of preventive maintenance work orders and filing of service reports
Customer Management
- Perform site capacity audits and completes basic work requests and circuit installations/ terminations
- Supports customer satisfaction with timely adherence to following basic order execution requirements
- Delivers quality customer service experience when interfacing with customers.
Incident Management
- Assists more senior staff with responding to all on-site incidents and acts as directed
- Will be the primary responders to any incidents
- Perform the necessary escalation to duty Engineer and Manager
- Assist duty Engineers for the resolution of the incident
Collaboration
- Provides assistance to department during routine maintenance activities
- Supports fulfillment of projects under close supervision.
Qualifications
- 0 to 3 years of experience in critical facility engineering, electrical maintenance, or a similar role within a data center or critical infrastructure environment
- Typically requires a high school diploma or equivalent
- Able to push or carry up to 50kg, and able to bend/ work in an under raised floor environment
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.