Who are we?

Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

• Coordinate daily office management functions across all IBXs within the Melbourne cluster, in line with national standards

• Build positive working relationships with key stakeholders within and outside the business

• Manage stakeholder expectations and juggle conflicting deadlines

• Manage and track spend across key budget categories within the Melbourne cluster under guidance of AU Operations Support team

• Manage purchase orders, including annual blanket POs and timely payment of invoices associated with the Melbourne cluster

• Coordinate training activities for local Operations teams across the Melbourne cluster

• Compilation and coordination of monthly customer reports within SLAs

• Collaborating with technical and administrative stakeholders, internally and externally, to resolve issues and ensure accuracy of customer reports

• Provide support on Operations and company-wide events when needed

• Proactively resolve or escalate issues requiring attention

• Champion best practice initiatives across campus to support business strategy (e.g. sustainability)

• Consider opportunities for process improvement

• Support the Operations team to facilitate effective administration and office operating procedures

• Embody the Equinix culture daily in all interactions with internal and external customers

• Office management responsibilities such as vendor liaison and management of cleaning staff and requirements across the Melbourne cluster

• General office support such as managing supplies and storage areas, catering orders, courier bookings and coordinating team events on occasion

• Maintenance of office common areas and equipment

• Provide relief support to other Operations Campus Coordinators when required

• Greet new joiners and conduct introductions and tours when required

• Lead and collaborate with green champions across campus to drive sustainability

• 3 years in an administration role, with an advanced level Microsoft Word and Excel

• Experience in purchase ordering ideal, particularly COUPA system

• Data Centre or IT experience advantageous but not essential

• Professionally presented and a team-first mentality

• Strong interpersonal skills with ability to build strong business relationships

• A natural energy supplier, driving positivity and team morale

• Highly proactive with the ability to work independently or in a dynamic team environment

• Attention to detail and a passion for superior service delivery

• High level of integrity and respect for confidentiality

• Highly organised and ability to prioritise and manage time effectively

• Ability to work across a range of administrative, project and support activities

• Strong customer focus including written and verbal communication skills

• Ability to communicate professionally with higher management

• Self-motivated with a positive, can-do attitude