Who are we?
Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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Communication Senior Manager
Equinix is seeking an experienced leader to manage Executive Communications (and contribute to Internal Communications) for two critical and growing teams- Data Center Services and Digital Services. You must have a passion for executive comms, employee engagement, developing integrated communications strategies, content creation, and storytelling, as well as the ability to create and execute across a dynamic and fast-growing organization proactively. Reporting to the Director of Communications for Product, you will serve as a strategic program lead within the corporate communications team.
You will serve as a strategic communications partner to executives within both Data Center Services and Digital Services (including EVP and VP), providing counsel and support for a broad range of high-profile internal communication efforts. In partnership with the PR, AR, and social teams, you will also develop, execute, and support external communications involving these leaders, including platform and thought leadership content development, comms strategy, and integration with other communications practice areas.
Responsibilities:
As part of the Product communications team at Equinix, you will support executive and functional Communications for two related but distinct functions: Data Center Services and Digital Services. In support of the business goals, you will work on the following programs:
- Develop and evolve communications platforms for executive(s) within these teams, especially Executive Vice Presidents. Elevate the voices of Product executives on specific topics aligned with Equinix's strategy and the outcomes, value, and innovation customers and partners can create through Platform Equinix.
- Design and implement comprehensive communication strategies aligned with the organization's goals and objectives. This involves understanding the executive team's vision and translating it into clear and impactful messaging.
- Turn knowledge of the current technology landscape into thought leadership opportunities. Develop points of view and create opportunities for executives to have a voice and future perspective on key topical issues.
- Crafting compelling narratives and stories that resonate with the target audience and effectively communicate the executive team's vision and values. This includes identifying and highlighting impactful stories within the organization and leveraging them to build emotional connections.
- Partner with the PR, AR, Social, and other communications leaders to drive external engagement opportunities across priority audiences and topics as needed.
- Where appropriate, assess executives' social media presence and develop strategy, create content, and maintain calendar as needed.
- Develop and execute all-hands, town halls, and other events - including presentation development, managing materials, logistics, and coordination with speakers.
- Lead and/or contribute to other employee engagement activities- both within the Product teams, Corporate Communications organization, and broader cross-functional efforts aligned to business needs
- Develop content, including messaging, executive emails, blogs, briefing documents, talking points, video scripts, newsletters, and Q&A documents as needed, ensuring consistency and alignment with the organization's brand and values.
- Understand and apply trends in communications tools, applications, channels, design, and strategy, helping us be an innovative and experimental team.
- Oversee the measurement of programs and develop recommendations to improve the quality and effectiveness of communications.
- Work collaboratively and cross-functionally to ensure alignment and consistency and promote key priorities across the organization.
- Actively engage with regional organizations, HR, Sales & Marketing, and Global Customer Care and Experience
- Partner with global corporate communications team to ensure consistency with global strategy
Knowledge and Experience
- 10+ years' communications experience - creating and implementing strategies and developing online content; ideally having worked with Fortune 500 B2B technology companies.
- Demonstrated excellence in strategic storytelling, writing/editing, project management, strategic planning and execution, executive coaching, event management, crisis management/communications, change management, and multimedia communications.
- Experience managing content for web, video, social, and print and development of content strategy.
- Experience collaborating with go-to-market, marketing, data/insight functions, and/or sales teams.
- Strong planning and project management skills and the ability to work well under pressure in a fast-paced environment.
- Digital acumen and knowledge of digital communications trends and standards/designs/best practices, including user experience for web, email, mobile, and social media.
- Experience with metrics gathering and reporting to measure communication performance.
- Experience with visual design and layout and working with creative resources is a plus
- Crisis communications experience, as well as experience dealing with sensitive workforce and workplace issues.
- Bachelor's degree in marketing, communications, journalism, or a related area is preferred.
- Strong understanding of key technology and communication tools, including PowerPoint, Microsoft Word, SharePoint, Smartsheet, Slido, and Poppulo, as well as a willingness and ability to quickly embrace new tools.
Skill and Attributes
- Bring innovative thinking, creative ideas, an external perspective, global and regional insights, diverse perspectives, and higher-level awareness into everything you do.
- Comfortable working with senior executives and leaders. Ability to navigate complex organizational dynamics to position and effectively promote the executives on the team.
- A collaborative leader capable of building cross-functional relationships to drive change and influence business decisions; exhibits a no-job-is-too-big-or-small attitude.
- Highly collaborative nature with experience working cross-functionally in a highly matrixed organization where you must partner, manage through influence, and set others up for success.
- Passion for building processes and structure to support high growth and optimizing execution of day-to-day operations and deliverables.
- Exemplary written, verbal and presentation skills.
- Demonstrated passion for building a strong internal culture.
- Detail-oriented with the ability to handle various tasks simultaneously under multiple deadlines.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.