Administrative Assistant

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. 

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

WHAT YOU’LL DO:

The Administrative Assistant is responsible for providing administrative support to the company to ensure efficient functioning of the office. Also serves as the first point of contact for clients, prospects and centers of influence on the phone as well as in person.

Critical Job Functions:

• Answer multi-line phone system and route calls via computer
• Address messages left in general voicemail/fax mailboxes
• Greet visitors
• Prepare Fed Ex packages for mailing. Process/meter postal mail. Index/route incoming mail via ImageRight, following service level standards
• Assist various departments with special projects as needed. General office duties: keep printers/copy machines stocked with paper, keep breakroom and common area of the office neat and orderly, assist with meeting set up/catering orders
• Request maintenance service. Order/stock supplies. Open, sort, and scan incoming mail.
• Professionally administers all incoming calls and ensures phone calls are redirected accordingly, transfers calls to voicemail or takes messages for unavailable personnel
• Sort, process and distribute all incoming mail, and prepare mail for scanning
• Electronic distribution of mail via carrier websites and WorkSmart throughout the organization
• Support Commercial Insurance, Personal Insurance and Benefits teams as needed
• Process all outgoing mail including UPS and FedEx
• Order office supplies and maintain inventory and organization of mail room and supply rooms
• Opens and closes front desk/reception area (locking and unlocking doors and switching phones into day/night mode). Maintain neat and clean reception area and posts appropriate signs for office closures, holiday hours, etc.
• Greets and welcomes guests in a professional, friendly hospitable manner and directs them appropriately by notifying personnel of their arrival.
• Provides callers with basic information such as company address, directions to offices, fax numbers, phone numbers, web address and other related information
• Receives, reviews and forwards fax correspondence sent to main fax number to appropriate person in a timely manner
• Assist with other related clerical duties such as photocopying, faxing, filing, collating and scanning documents
• Complies with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards
• Contributes to a team effort by assisting in other related areas as needed

WHAT YOU’LL BRING:

• High school diploma
• Minimum 1 year administrative support experience required
• Excellent phone and interpersonal skills
• Professional appearance and demeanor
• Exceptional customer service skills; tactfulness and consideration in dealing with a diverse group of people and personalities.
• Ability to multitask and manage time wisely
• Proficient in Microsoft Office, use of office machines such as multiline phone systems, fax/copier/scanner and mail machine.   

LOCATION: Carmel Indiana, this is an onsite role 5 days a week in office

COMPENSATION: The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC:

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

Generous Paid Time off

Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days

Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave

Generous employee referral bonus program of $1,500 per hired referral

Quarterly employee recognition program for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)

Employee Resource Groups: Women’s Coalition, EPIC Veterans Group

Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development

Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support

Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs

50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!

EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation

We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. 

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