Do you have a knack for technology? Are you at your best when supporting others? Do you have a proven ability to solve complex issues, covering technical needs? If so, we have the perfect opportunity for you.
We are looking for a Support Engineer to provide support and maintenance services for level 2 end-user support from our office in Cyprus in a hybrid setup. You will be part of an existing team with double function (Operations L2 support and Testing automation of regression tests).
#LI-DNI
Responsibilities
- Receive calls and inquiries from the end-users
- Analyze root cause of bugs
- Apply runbook fixes when applicable
- Assign ticket to development team for fixes
- Align with relevant support teams (SRP assist team, SRP operations teams, landscape teams, etc.)
- Contribute to the quality of runbooks
- Contribute to the incident retrospectives and landscape improvement proposals where applicable
- Make sure that the weekly reporting is created and shared
- Maintain and troubleshoot network infrastructure
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- At least 2 years of experience as a support/system engineer
- Experience in end-user support
- SQL and scripting knowledge
- Customer friendliness and proactiveness in finding the best solution to the problem (short and long-term)
- Ability to quickly learn and dig into new areas
- Experience in automation of daily routine tasks
- Good spoken and written English
- Private healthcare insurance
- Regular performance assessments
- Family friendly initiatives
- Corporate Programs including Employee Referral Program with rewards
- Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
- *All benefits and perks are subject to certain eligibility requirements