If you are an experienced Service Delivery Manager looking for a high-impact role with a global leader in digital transformation, EPAM is the perfect next step in your career! As an EPAMer, you'll have the opportunity to work with a supportive team on a variety of interesting projects for some of the biggest brands in the world. Are you ready for the next step in your career journey? Apply now!
Req.#735839508

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Responsibilities

• Interface and communicate daily with the customer as primary point of contact regarding any delivery issues
• Proactively communicate project status and risks to the stakeholders
• Prioritize issues and resolve bottlenecks
• Manage geo-distributed team. Inspire people to be responsible for the value they deliver
• Ensure a positive, collaborative work environment for the team. Solve people management issues
• Look for opportunities to develop the account. Attending pre-sales activities. Contribute to up-sell and cross-sell
• Infrastructure Upgrade (and planning)
• Co-ordinate with DBA, Linux/ AIX team, Windows Team
• Planning and coordination for monthly/ quarterly patching activities for infrastructure components - OS, DB
• Change Management, Incident Management, Service Management (MSR, WSR- create, participate)
• Support Platform & Application Releases
• Operational Recovery and Disaster Recovery Testing
• Planning, Co-ordination with various stakeholders, Execution

• 3+ years' experience delivering services or projects in support, integration, security, and DevOps areas as a manager, e.g. Project Manager, Delivery Manager, or Team Leader
• Solid understanding of ITIL framework (Service Operations) and Agile practices (Kanban\Scrum)
• Deep understanding of SDLC processes, related development practices, and toolset
• Experience in setting up service projects
• Ability to manage a team of 10+ people and resolve people management issues
• Well-developed analytical and problem-solving skills
• Excellent communication skills. Ability to set effective communication with clients and internally
• Work without supervision, ability to make decisions, and have effective communication with high management

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
• Life and AD&D Insurance (Company Paid)
• Employee Assistance Program (Company Paid)
• Telehealth (Company Paid)
• Short-term Disability (Company Paid)
• Long-Term Disability
• Paid Time Off (including vacation and sick days)
• Registered Retirement Savings Plan (RRSP) with Company match
• Maternity/Parental/Adoption Leave Top-up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• Unlimited access to LinkedIn learning solutions