We are looking for a seasoned Service Cloud Business Analyst to enhance our Experience Cloud platform.
The ideal candidate should possess a robust understanding of media process execution and adeptness in leveraging Experience Cloud technologies. The role requires forging close relationships with stakeholders to effectively gather requirements, manage projects, and drive the successful implementation of business solutions.
We accept CVs in English only.

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Responsibilities

• Develop and sustain a prioritized backlog of EPICs that coordinates with long-term strategic goals
• Identify key features and functionalities for the Experience Cloud, documenting them as EPICs
• Regularly refine the backlog based on business shifts or implementation feedback
• Analyze different user personas interacting with the Experience Cloud platform
• Map needs, behaviors, and expectations of each persona to the platform's features and design
• Facilitate workshops to validate and refine persona definitions and alignments
• Work with enterprise architects and development teams to outline Business Process Architectures at both high and detailed levels
• Document and communicate how business processes integrate within the Experience Cloud
• Provide consultative support on best practices for BP architecture configurations
• Break down EPICs into manageable user stories for development implementation
• Define clear acceptance criteria for user stories to guide testing and validation
• Facilitate agile ceremonies, adjusting user stories based on feedback and project evolution

• Business analysis expertise with at least 2 years in a similar role
• Deep understanding of media processes and Experience Cloud
• Skills in personas identification and Business Process Architecture preparation
• Familiarity with agile methodologies and user story development
• Proficiency in English at B2 level or higher
• Competency in problem-solving and strong presentation skills
• Background in media industry, customer experience-driven solutions

• Knowledge of UI/UX design principles for user-centric solutions
• Understanding of additional cloud technologies
• Flexibility to adapt to new technologies and frameworks

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!