We are seeking a Senior Technical Writer (Instructional Design) to join our Workforce Experience consulting team at EPAM.
In this role, you will develop compelling training content across various industries, enhance user support materials, and create practical learning experiences. If you are interested in technical writing and instructional design, we encourage you to apply and make a difference in exciting client projects.

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Responsibilities

• Collaborate with client stakeholders and Subject Matter Experts to develop and author content for user support articles and educational initiatives
• Craft scripts for videos and write content for knowledge bases and training materials
• Utilize authoring tools for designing and developing eLearning modules, online courses, facilitator guides, and instructional decks
• Edit, proofread, and ensure the professional quality of all deliverables and products
• Conduct QA reviews to continuously improve processes
• Maintain regular communication with client stakeholders, product owners, SMEs, and internal EPAM teams throughout the development process
• Develop strong relationships with both clients and internal teams to effectively use tools and resources
• Enhance, edit, and repurpose legacy content in collaboration with clients and identify new content development opportunities
• Manage projects from inception to closure, ensuring high-quality solutions while handling project requirements, design, development, implementation, and closure
• Take full responsibility for project delivery and govern stakeholder delivery to ensure top-notch solutions

• 3+ years of experience writing for diverse channels including help centers, knowledge bases, technical scripts, web content, videos, and instructional design
• Excellent written and verbal communication skills
• Competent in processing, analyzing, and restructuring large volumes of information
• Proven experience in writing technical content specifically for Knowledge Bases and Help Centers
• Dynamic and engaging writing style capable of bringing technical or conceptual content to life
• Familiarity with various instructional design methodologies, including ADDIE model, SAM, backward design, e-learning blueprint, design thinking, and interactive learning experiences
• Understanding of visual design and experience design
• Flexible working both independently and collaboratively in a team setting
• Demonstrated reliability, with a focus on responsiveness and client-centered solutions
• Capability to thrive in a fast-paced environment and manage multiple projects simultaneously
• Fluent English communication skills at a C2 level

• HTML5 experience

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills