We are seeking a highly qualified Senior Systems Engineer to provide leadership and expertise in managing our data center operations, ensuring optimal performance and reliability.
This role involves hands-on technical work, support across various technologies, and effective vendor management. The ideal candidate will bring strong experience in Windows server operations, virtualization, and cloud-based technologies to maintain and optimize our critical systems.
This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, well-equipped offices in Tbilisi and Batumi or a coworking space in Kutaisi.

#LI-DNI

Responsibilities

• Provide support for the global data center environment, focusing on Windows server technologies, VMware, VEEAM, and general server/datacenter maintenance
• Offer immediate 3rd level server support for escalated issues from the Datacenter Operations Team, Service Desk, App/Dev, or business users
• Implement patching and proactive maintenance plans, and develop best practice maintenance strategies
• Review monitoring systems, act on alerts, and revise thresholds/alerts to ensure infrastructure stability
• Perform root cause analysis using best practice troubleshooting techniques and thoroughly document findings and solutions
• Support, maintain, create and update associated build and standard operating procedure documentation
• Identify, document, publish and uphold systems policies, standards and procedures
• Lead projects and tasks to assess, optimize, and proactively manage enterprise and client systems and infrastructure
• Manage all support requests, projects, and tasks ensuring they are addressed proficiently and in a timely manner
• Be available for evening and weekend work as necessary to support maintenance and project activities
• Oversee planning and execution of infrastructure projects as a technical resource
• Provide expert support and use AWS CLI and Gcloud Command shells for scripting
• Offer third-tier support for VMware vSphere 6.x issues and other escalated concerns

• Minimum 5 years of equivalent work experience and infrastructure support experience
• Strong experience with Windows Server operations, Active Directory, Microsoft Exchange 2016 or later, and Office 365
• Proficiency with networking, including LAN and WAN, DNS, and DHCP
• Background in storage solutions from NetApp and HP Nimble
• Expertise in PowerShell scripting and C# for creating automation tasks to enhance team reliability and efficiency
• Understanding of cloud environments including Azure, AWS, and GCP
• Knowledge of VMware vSphere 6.x, VCP-DCV certification preferred
• Familiarity with backup tools such as Veeam Backup and Replication, Cloud Endure, and Cloudranger
• Experience in the Insurance/Reinsurance Industry, with understanding of the related terminology and processes
• Customer-focused attitude with attention to detail and willingness to continuously learn and expand knowledge

• We connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
  • Free English classes with certified teachers
• We cover it all:
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Five trust days per year (sick leave without a medical certificate)
  • Benefits package (sports activities, a variety of stores and services)