We are seeking a seasoned Senior Support Analyst to join our team in Lisbon.
This role involves acting as a vital link between our clients and offshore teams, ensuring seamless communication, requirements gathering, and project coordination.

#LI-DNI

Responsibilities

• Serve as the primary point of contact between the client and the offshore team
• Gather client requirements, clarify doubts, and confirm alignment with client expectations
• Provide frequent updates on project status, milestones, and key deliverables
• Ensure seamless coordination with the offshore team
• Diagnose and troubleshoot complex Level 2 and Level 3 support issues
• Develop and optimize SQL queries and scripts for data manipulation and retrieval
• Implement ETL processes for data integration and workflow solutions
• Document all processes and maintain comprehensive records of system issues and resolutions
• Lead continuous improvement initiatives to enhance support services and operational efficiency

• Bachelor's degree in Computer Science, Information Technology or a related field
• Minimum 3 years of experience in a support analyst role
• Proficiency in L2 and L3 support
• Expertise in PLSQL
• Familiarity with ETL tools and processes
• Strong problem-solving skills and ability to handle multiple tasks concurrently
• Excellent verbal and written communication skills
• Proven ability to work effectively both independently and in a team-based environment

• Microsoft Azure experience

• Competitive compensation depending on experience and skills
• Variety of projects within one company
• Being a part of a project following engineering excellence standards
• Individual career path and professional growth opportunities
• Internal events and communities
• Flexible work hours