Senior Site Reliability Engineer

We are looking for a Senior Site Reliability Engineer to join our team and play a key role in ensuring the reliability, scalability, and performance of our systems. This position involves working across the entire service lifecycle, from design and deployment to monitoring and optimization. You will collaborate with global teams, tackle complex challenges, and implement automation strategies to improve system resilience and efficiency. Your expertise will be instrumental in maintaining the stability of critical systems and driving continuous improvement.

#LI-DNI

Responsibilities

• Participate in and enhance the full lifecycle of services, including design, deployment, operation, and refinement
• Analyze ITSM activities for the platform and provide feedback to development teams to address operational gaps and improve resiliency
• Support services pre-launch through system design consultation, capacity planning, and launch reviews
• Monitor live services by tracking availability, latency, and overall system health
• Scale systems sustainably through automation and advocate for changes that enhance reliability and velocity
• Lead application automation efforts to validate and promote software across environments while adhering to best practices
• Practice incident response with a focus on sustainable solutions and conduct blameless postmortems
• Take a proactive approach to problem-solving, connecting insights across the technology stack during production events to minimize recovery time
• Collaborate with global teams across multiple regions and time zones to ensure consistent support and operations
• Share expertise and provide mentorship to junior team members

• Bachelor's degree in Computer Science, or a related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience
• At least three years of hands-on experience as a Site Reliability Engineer
• Experience with technologies such as COBOL, JCL, VSAM, DB2, CICS, and MQ
• Strong knowledge of algorithms, data structures, scripting, pipeline management, and software design
• A systematic approach to problem-solving combined with excellent communication skills and a strong sense of ownership and drive
• Proficiency in debugging and optimizing code, as well as automating routine tasks
• Experience working with diverse stakeholders and handling urgent situations while making effective decisions
• Interest and expertise in designing, analyzing, and troubleshooting large-scale distributed systems
• English proficiency at a B2 level or higher, with strong verbal and written communication skills

• Familiarity with cloud-native tools and platforms for enhancing system performance and scalability
• Experience implementing observability solutions to monitor and optimize distributed systems
• Knowledge of containerization and orchestration tools such as Docker and Kubernetes for managing application environments

• Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
• Lunch Allowance - You will receive a daily allowance of CLP $ 7,000 per working day. Enjoy a nice meal on us
• Allowance for internet and electricity - You will receive an allowance of CLP $15,000 per month to cover internet and electricity expense
• National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
• Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home