We are seeking a highly experienced Senior ServiceNow Engineer to join our remote team. As a Senior ServiceNow Engineer, you will play a key role in supporting applications within our ServiceNow enterprise instances. This role involves supervising the support queue, testing new upgrades and features, and maintaining the ServiceNow platform for availability, performance, and reliability. You will collaborate with cross-functional teams to identify, prioritize, and resolve operational issues, ensuring minimal impact on business operations, and will work with a community of engineers globally.
We accept CVs in English only.

#LI-DNI

Responsibilities

• Supervise support queue and respond to incidents
• Test new upgrades and features
• Manage and maintain the ServiceNow platform, ensuring its availability, performance, and reliability
• Monitor and manage incident, problem, and change management processes within the ServiceNow environment
• Coordinate with cross-functional teams to identify, prioritize, and resolve operational issues, ensuring minimal impact on business operations
• Resolve vulnerabilities
• Update plugins, patching and upgrade systems
• Work with a community of engineers globally
• Develop and implement detailed documentation for users and admins, documenting ServiceNow best practices, standards, and guidelines for configuration, customization, procedures for maintenance and troubleshooting

• Minimum of 3 years of experience in ServiceNow operations or a similar role
• Bachelor's Degree in a related technical field; or equivalent related professional experience
• Proficiency in ServiceNow administration, including configuring and maintaining modules like Incident Management, Problem Management, Change Management, Service Catalog, Asset Management, and CMDB
• Experience in managing and troubleshooting ServiceNow workflows, business rules, notifications, and SLAs
• Strong knowledge of ServiceNow integrations with external systems and tools using APIs, web services, and middleware
• Strong communication and collaboration skills to work effectively with stakeholders and cross-functional teams
• Some familiarity with development languages such as JavaScript, HTML, CSS and AngularJS, PowerShell, and Shell Commands
• Ability to balance multiple assignments simultaneously
• Methodical, accurate and with attention to detail
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
• B2+ English level proficiency

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!