We are seeking an experienced Senior ServiceNow Business Analyst to join our dynamic team.
The successful candidate will play a pivotal role in maintaining, developing, and optimizing our ServiceNow platform. This position offers the opportunity to work closely with internal customers to understand their needs and enhance the functionality of our IT Service Management (ITSM) processes.
This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, well-equipped offices in Tbilisi and Batumi or a coworking space in Kutaisi.
#LI-DNI#LI-VA2
Responsibilities
- Oversee current ServiceNow environments, ensuring stability and efficiency
- Collaborate with stakeholders to identify and analyze business requirements
- Design and implement enhancements to existing ServiceNow modules, including Demand, Project, and Portfolio
- Lead the development of new modules tailored for our internal customers' needs
- Coordinate with the IT and development teams to streamline delivery processes
- Apply Agile methodologies to balance development tasks and operational support activities
- Ensure alignment of ServiceNow configuration and deployment with organizational goals
- Provide expert-level support during transition phases
- Monitor performance metrics and suggest strategies for continuous improvement
- Train and mentor junior staff on ServiceNow functionalities
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- Background of at least 3 years in a ServiceNow environment
- Expertise in ServiceNow, especially in SPM and ITSM modules
- Proficiency in Demand, Project, and Portfolio modules
- Qualifications in Business Analysis or a related field
- Skills in Agile delivery methods
- Competency in analyzing complex business scenarios and proposing solutions
- Capability to manage multiple priorities and stakeholders effectively
- Proficiency in documentation and change management processes
- Fluent English communication skills at a B2+ level
- Additional ServiceNow certifications
- Background in ITIL framework
- Competency in additional ITSM tools
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
- Free English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Five trust days per year (sick leave without a medical certificate)
- Benefits package (sports activities, a variety of stores and services)