We are seeking an experienced Senior ServiceNow Business Analyst to join our dynamic team.
The successful candidate will play a pivotal role in maintaining, developing, and optimizing our ServiceNow platform. This position offers the opportunity to work closely with internal customers to understand their needs and enhance the functionality of our IT Service Management (ITSM) processes.
Unlock the potential of remote work in Kyrgyzstan, giving you the flexibility to work from home or access our office in Bishkek.

#LI-DNI#LI-VA2

Responsibilities

Oversee current ServiceNow environments, ensuring stability and efficiency
Collaborate with stakeholders to identify and analyze business requirements
Design and implement enhancements to existing ServiceNow modules, including Demand, Project, and Portfolio
Lead the development of new modules tailored for our internal customers' needs
Coordinate with the IT and development teams to streamline delivery processes
Apply Agile methodologies to balance development tasks and operational support activities
Ensure alignment of ServiceNow configuration and deployment with organizational goals
Provide expert-level support during transition phases
Monitor performance metrics and suggest strategies for continuous improvement
Train and mentor junior staff on ServiceNow functionalities

Requirements

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Background of at least 3 years in a ServiceNow environment
Expertise in ServiceNow, especially in SPM and ITSM modules
Proficiency in Demand, Project, and Portfolio modules
Qualifications in Business Analysis or a related field
Skills in Agile delivery methods
Competency in analyzing complex business scenarios and proposing solutions
Capability to manage multiple priorities and stakeholders effectively
Proficiency in documentation and change management processes
Fluent English communication skills at a B2+ level

Nice to have

Additional ServiceNow certifications
Background in ITIL framework
Competency in additional ITSM tools

We offer

We connect like-minded people::
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth::
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
- Free English classes with certified teachers
We cover it all::
- Monetary bonuses for engaging in the referral program
- Medical & family care package
- Six trust days per year (sick leave without a medical certificate)
- Coverage of psychology sessions of your choice
- Discounts for fitness clubs and sports programs
- Benefits package (sports activities, a variety of stores and services)

EPAM Kyrgyzstan is a team of technologists and innovators united by a passion for technology. In 2022, we opened our first office in Bishkek that works with the world's leading companies across many different industries. EPAM builds a continuously learning organization and helps its employees reach their full potential and achieve their professional goals through learning. Our agile methodologies, client collaboration frameworks, engineering excellence programs, and hybrid teams offer many career paths and development opportunities.

Senior ServiceNow Business Analyst

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