We are seeking an experienced Senior Service Cloud Business Analyst to elevate our Experience Cloud platform.
The right candidate will have a solid grasp of media process execution and proficiency in utilizing Experience Cloud technologies. This position involves building strong relationships with stakeholders to efficiently gather requirements, oversee projects, and ensure the successful delivery of business solutions.
We accept CVs in English only.

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Responsibilities

• Maintain and prioritize a backlog of EPICs aligned with long-term strategic objectives
• Determine essential features and functionalities for the Experience Cloud and document them as EPICs
• Continuously update the backlog in response to business changes or feedback from implementations
• Examine various user personas engaging with the Experience Cloud platform
• Align the needs, behaviors, and expectations of each persona with the platform's features and design
• Conduct workshops to confirm and refine persona definitions and alignments
• Collaborate with enterprise architects and development teams to design Business Process Architectures at both high and detailed levels
• Record and relay how business processes integrate within the Experience Cloud
• Offer consultative guidance on best practices for BP architecture configurations
• Decompose EPICs into manageable user stories for development teams
• Establish clear acceptance criteria for user stories to direct testing and validation
• Lead agile ceremonies and modify user stories based on feedback and project progression

• At least 3 years of experience in business analysis in a similar role
• Thorough knowledge of media processes and Experience Cloud
• Expertise in persona identification and Business Process Architecture development
• Understanding of agile methodologies and user story creation
• Strong problem-solving skills and excellent presentation abilities
• Experience in the media industry and customer experience-driven solutions
• English proficiency at B2 level or higher

• Proficiency in UI/UX design principles for user-centric solutions
• Knowledge of additional cloud technologies
• Capability to adapt to new technologies and frameworks

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!