Senior Salesforce Business Analyst

We are looking for a Salesforce Business Analyst with strong Salesforce Core BA skills and hands-on experience in Service and Experience Cloud, user experience (UX/UI), and accessibility. The ideal candidate will bring 3+ years of experience in Salesforce-based business analysis, a deep understanding of user needs, and a proactive approach to collaboration across technical, design, and program teams.

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Responsibilities

• Translate business strategy into Salesforce system design and functionality
• Facilitate refinement of business requirements, including documenting process flows and user stories
• Analyze user needs, identify business opportunities and risks during design phases
• Organize user stories into epics, phases, and functional components
• Gather business/program feedback for ongoing and future development
• Ensure clear communication between product, technical, and business teams
• Train and guide stakeholders on product use through demos and knowledge-sharing
• Coordinate backlog management with Product Manager, Scrum Master, and technical teams
• Support User Acceptance Testing (UAT) preparation and execution
• Anticipate UX/UI needs and collaborate with design team as required
• Monitor performance metrics and manage change request evaluations
• Write user-facing product documentation, including training and release notes
• Maintain strong understanding of tech stack to support effective product design

• 3+ years of experience as a Salesforce Business Analyst
• Hands-on experience with Salesforce Service Cloud and Experience Cloud
• Strong skills in UX/UI design tools
• Experience working in Agile/Scrum product teams
• Proficiency in documenting user journeys, process flows, and business requirements
• Ability to analyze complex business needs and convert them into actionable requirements
• Experience supporting and managing UAT and QA processes
• Excellent communication and stakeholder engagement skills
• Ability to write clear user documentation and product communications
• Proactive mindset with strong problem-solving skills
• English level B2+ or higher

• Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
• Lunch Allowance - You will receive a daily allowance of CLP $ 7,000 per working day. Enjoy a nice meal on us
• Allowance for internet and electricity - You will receive an allowance of CLP $15,000 per month to cover internet and electricity expense
• National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
• Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home