We are seeking a Senior Network Support Engineer with expertise in LAN/WAN network infrastructure and cloud platforms to join our team. This individual will provide ongoing day-to-day support for the global data network and serve as level 3 support for all network-related tasks and troubleshooting.
The successful candidate will be responsible for designing, developing, and deploying LAN/WAN network infrastructure, as well as maintaining monitoring and reporting systems. They will also handle on-call duties for non-business hours support and perform administrative tasks related to time entry and status reporting.
We accept CVs in English only.
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Responsibilities
- Design, develop, and deploy LAN/WAN network infrastructure
- Perform 3rd level troubleshooting for all LAN/WAN alerts and issues
- Maintain monitoring and reporting systems
- Produce and maintain documentation related to all systems developed/deployed
- Perform on-call duty for non-business hours support
- Configure and install various network devices and services
- Perform network maintenance and system upgrades
- Monitor system resource utilization, trending, and capacity planning
- Work within established configuration and change management policies
- Select and implement security tools, policies, and procedures
- Liaise with vendors and IT personnel for problem resolution
- Conduct technical trainings to internal resources
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- Minimum of 3 years of experience in LAN/WAN network infrastructure support and troubleshooting
- CCNP certification and a BA or B.S. Degree
- Proficiency in configuring and installing various network devices and services such as routers, switches, firewalls, load balancers, and VPN
- Expertise in network maintenance, system upgrades, and monitoring system resource utilization and capacity planning
- Experience in implementing security tools, policies, and procedures in conjunction with the company's security team
- Experience with SDWAN, Next Gen Firewalls, troubleshooting routing loops, and asymmetric routing
- Proficient in configuring/troubleshooting network security, LAN switching, quality of service, and TCP/IP protocol suite
- Familiarity with application protocols and network security technologies such as VPN, AAA architecture, and load balancers
- Ability to interact with customers, understand requirements, and communicate effectively with the offshore team
- B2+ English level proficiency
- Experience with firewall cloud services such as Zscaler
- Proficiency with Cisco Catalyst & Nexus switches and Cisco IOS, NX-OS software
- Familiarity with application load balancers
- Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
- Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
- Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
- Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
- Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
- Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
- Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
- Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
- Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.