Senior Insurance Business Analyst

The Business Analyst is responsible for developing detailed business and functional requirements for claims or policy processing and administration systems, as well as ensuring proper integration with downstream systems for reporting purposes. Their role also includes planning and conducting User Acceptance Testing to guarantee that the systems meet the necessary specifications. Additionally, the Business Analyst provides analytical support for various projects and initiatives aimed at enhancing the claims and/or policy management processes within the organization. To be considered for this role, the candidate must have proven experience with insurance.
Req.#780524950

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Responsibilities

• Lead requirements' definitions for complex enhancements and ongoing strategic initiatives
• Identify and translate business needs into clearly defined requirements
• Create documentation inclusive of business use cases, process/data flows, traceability matrices, and report mock-ups
• Plan, facilitate, and conduct requirements-gathering sessions, meetings, and presentations
• Lead review sessions for completed business/functional requirements with key business users to gain consensus and final business approval
• Cultivate strong professional relationships within business units to thoroughly understand business needs
• Collaborate with the development and testing teams to provide subject-matter expertise
• Ensure future solutions are efficient and effective across all business processes while being consistent across products
• Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements. After the planning phase, facilitate the UAT execution phase
• Work with the business lead and project manager to obtain UAT signoff

• 7+ years of business analysis experience, with 3+ years within the space of property and casualty insurance claims
• Experience with iterative and agile methodologies, with working knowledge of both SDLC and PMLC processes
• Possess strong experience with the development of detailed business requirements and technical specifications
• Knowledge of Guidewire Policy or Claims Center is a big plus
• Proven hands-on experience with the creation of business process diagrams, data rules, business requirements, and functional requirements/user stories
• Possess knowledge and experience in reviewing, re-engineering, or developing IT solutions for business process/improvements automation
• Experience operating and interfacing with business management during walkthroughs, interviews, presentations, and negotiation processes
• Proven track record for creating clear, concise deliverables that reflect a deep understanding of business needs and software functionality
• Proven track record for claims or policy systems implementation and support
• Clear verbal and written communication skills. Able to understand communication channels and escalate appropriately
• Experience using standard project and business tools, including Microsoft Project, Excel, PowerPoint, SharePoint, UI mock-up tools, etc
• Must be proficient with process modeling tools (e.g., Visio)
• Experience with visualization tools is beneficial
• Excellent problem-solving and analytical skills
• Experience supervising small teams
• Possess a strong initiative with the ability to self-manage

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
• Life and AD&D Insurance (Company Paid)
• Employee Assistance Program (Company Paid)
• Telehealth (Company Paid)
• Short-term Disability (Company Paid)
• Long-Term Disability
• Paid Time Off (including vacation and sick days)
• Registered Retirement Savings Plan (RRSP) with Company match
• Maternity/Parental/Adoption Leave Top-up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• Unlimited access to LinkedIn learning solutions