We are seeking a skilled Dynamics CRM Functional Consultant to join our team.
In this role, you will leverage your expertise to enhance and optimize our CRM solutions to effectively meet business requirements. If you are passionate about driving impactful CRM strategies, we encourage you to apply.
The remote option applies only to the Candidates who will be working from any location in Ukraine.
#LI-DNI
Responsibilities
- Analyze business requirements and translate them into functional specifications
- Configure Microsoft Dynamics CRM to suit client needs and business processes
- Enhance existing CRM configurations for improved performance
- Collaborate with technical teams to ensure seamless integration of solutions
- Engage with clients to gather feedback and manage expectations
- Conduct training sessions for end-users on CRM functionalities
- Perform impact analysis and identify changes to business processes
- Facilitate communication between stakeholders and technical teams
- Manage CRM-related projects from inception to delivery
- Conduct testing and validate system functionality
- Support the implementation of Agile practices within the team
- Assist in the development of business analysis documentation
- Stay updated on industry trends and emerging technologies
- Provide guidance on best practices for CRM strategy
- Work independently and collaboratively within teams
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- Residence in Ukraine (remote work is eligible only for candidates based in Ukraine)
- 3+ years experience as a Consultant in the IT or Insurance industry
- Strong background in Microsoft Dynamics 365 CRM and Microsoft Dynamics CRM Online
- Proficiency in functional architecture and business analysis
- Solid understanding of Azure Data Factory and Azure Integration
- Capability to engage with senior technical stakeholders
- Experience in Agile methodologies and practices
- Advanced level of spoken English
- Familiarity with Virtual Agents (AI ChatBots), Power Portals, Power Automate, and Power BI
- Understanding of other ERP/CRM systems beyond Microsoft
- Background in Data Science
- Experience operating in a startup environment
- Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
- Receive the necessary equipment to perform your work tasks
- Change projects and technology stacks within EPAM
- Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
- Consider relocation options in over 30 countries worldwide
- Participate in volunteer, charity programs and communities (both technical and interest-based)
- You can plan your individual career path together with your manager
- Receive regular feedback from colleagues
- Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
- Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
- Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
- Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
- Study at EPAM Solution Architecture School with the instructors who are practicing architects
- Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
- Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
- Vacation and sick leave (including a sick leave without a medical certificate)
- A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
- Medical insurance for family members at corporate rates
- Company support during significant life events (childbirth or adoption, marriage, etc.)
- Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
- E-kids program - a free programming language training program for EPAMers' children