Senior Cloud Platform Support Engineer

We are seeking a dedicated and experienced Senior Cloud Platform Support Engineer to join our team.
The ideal candidate will be responsible for managing and supporting cloud-based platforms, troubleshooting issues, and ensuring optimized system performance. As a key member of our IT department, this role demands deep technical expertise and the ability to collaborate with team members and stakeholders to drive operational excellence.

#LI-DNI

Responsibilities

• Collaborate with product teams to oversee Azure systems deployment, lifecycle maintenance, and capacity planning
• Handle the triage and resolution of service management system incidents and requests
• Monitor applications, manage data manipulation for widgets, generate reports, and oversee problem identification and management
• Tune agents and collectors for optimal system data manipulation
• Provide general customer support and occasional consultations with individuals across and outside of the team
• Manage Azure and AWS infrastructure, including check-in policies, installation, configuration, troubleshooting, and maintenance
• Develop scripts for automation and report generation using tools such as Terraform, Ansible, GIT, and PowerShell
• Maintain applications within environments like EKS, AKS, Dockers, and Docker Registry
• Administer networking protocols and network security measures in cloud environments
• Utilize Cloudflare products and equivalent tools effectively
• Ensure continuous monitoring of infrastructure and management of cloud components like Virtual Machines, Load Balancer, S3, and Azure Backup

• Azure Certified Solutions Architect or Sys Ops Administrator
• 10+ years of IT industry experience, including full-stack and re-stack skills with AWS and Azure, complemented by a Bachelor's degree in Computer Science or Information Technology
• 5+ years of experience in cloud-based development platforms, change management procedures, and troubleshooting production incidents in cloud applications
• 3+ years of experience in creating build scripts for release management using tools like Terraform, Ansible, and PowerShell, along with programming languages such as Python and Bash
• 2+ years of experience in configuring Kubernetes clusters, EKS, AKS, and tools like Helm and Prometheus
• 5+ years of Linux system administration with proficiency in Red Hat Linux or CentOS
• Flexibility to work in a 24x7 operations support environment on a rotational shift basis
• Capability to research, absorb, and organize data into actionable information for business use

• Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
• Lunch Allowance - You will receive a daily allowance of CLP $ 7,000 per working day. Enjoy a nice meal on us
• Allowance for internet and electricity - You will receive an allowance of CLP $15,000 per month to cover internet and electricity expense
• National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
• Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home