We are looking for an experienced Senior Cloud Application Support Engineer to join our team and enhance the support for our cloud-based applications.
This professional will be tasked with ensuring the ongoing maintenance, troubleshooting, and improvement of application performance within a cloud environment.
We accept CVs in English only.

#LI-DNI

Responsibilities

• Support and maintain cloud applications, guaranteeing availability and optimal performance
• Identify and rectify complex issues impacting application functionality and execution
• Oversee and aid data migrations within the cloud environment
• Engage in handling incident and service requests
• Manage Windows Server OS and Microsoft SQL databases to streamline application operations
• Safeguard the functionality of internet information services and web servers
• Work in collaboration with development teams to fine-tune application performance
• Maintain open lines of communication with stakeholders about application conditions and issue resolution
• Document procedures and keep service logs to uphold IT standards
• Stay informed about emerging trends and technologies within the domain of cloud application support

• Minimum of 3 years in application support, maintenance, and data migration tasks
• Proficiency in Google Cloud Platform and Microsoft platform technologies (e.g., .NET, IIS, MS SQL)
• Advanced troubleshooting abilities, and intermediate to advanced familiarity with SQL (MSSQL and PostgreSQL)
• Competency in ITSM, specifically in managing incidents and service requests
• Strong understanding of Microsoft Servers OS administration
• Background in IIS and web servers, with various intermediate to advanced capabilities
• Fluency in English at B2-C1 level

• Familiarity with Microsoft Azure and Elastic Stack
• Background in CI/CD processes and Jenkins
• Understanding of Agile and Scrum methodologies
• Skills in using PowerShell for automation and scripting tasks

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!