We are seeking a Senior Business Analyst with expertise in business processes and system requirements to deliver strategic recommendations and implement Salesforce solutions. This role is critical in aligning business objectives with operational efficiency, with a focus on Customer Data Management processes in the Manufacturing domain.
We accept CVs in English only.
#LI-DNI
Responsibilities
- Conduct in-depth discovery and analysis of business processes and system requirements
- Develop and maintain EPIC-level backlog, ensuring alignment with project goals
- Define and align personas to business objectives
- Prepare and refine Business Process Architecture (L1/L2) documentation
- Collaborate as a Data Cloud stream Business Analyst during implementation phases
- Partner with stakeholders to recommend Salesforce solutions that enhance efficiency and effectiveness
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- Proven experience in business analysis with a focus on Customer Data Management processes
- Deep understanding of sales, marketing, and Customer Data Management processes in the Manufacturing domain
- Expertise in personas identification and alignment
- Ability to prepare and document Business Process Architecture (L1/L2)
- Hands-on experience with Salesforce, particularly Salesforce Data Cloud
- Problem-solving mindset and strong presentation skills
- English proficiency at a B2+ level
- Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
- Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
- Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
- Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
- Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
- Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
- Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
- Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
- Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.